In this role you will be responsible for the smooth running and administration of Research Operations (ReOps) projects, programs, and research studies.
This will encompass coordination of quantitative and qualitative methods with guests, accommodation partners, and other stakeholders to drive innovation in product development at Booking.
com. To do so, you will need to be able to work with Researcher stakeholders, ReOps Specialists, and Research vendors to deliver high-end Research outcomes that impact business objectives.
Your work will also include the execution of ReOps programs to help improve effectiveness and efficiency of, as well as scale, research at Booking.
com. You will be a highly effective project manager with skills in budget control, effective research processes, and prioritization skills.
Finally, you will be an excellent communicator who can keep all Research stakeholders informed on projects and tasks.
Collaborate within ReOps team and may collaborate across departments (i.e. Research, Marketing Insights, Legal, Procurement, etc.
to define next iterations of ReOps programs, initiatives, and solutions.
Collects, reviews, and may assist in refining research and ReOps program requirements
Manage recruitment of research participants, both guest and partner
Assist stakeholders with project budgeting
Advise Researchers on best use cases of tooling
Strong stakeholder management, internally (with researchers and product teams) and externally (with vendors, panel providers and research agencies).
Enable the smooth running and administration of research projects at Booking.com
Manage participant incentive methods (eg. virtual and physical cards, payments etc.)
Supervision and project management of Community Research projects (eg. Partner Lounge) to facilitate easy and frequent use by the Research community
Facilitate technical support (through internal and external teams) of research technology, including lab spaces.
Provide regular feedback to Researchers and Research Operations Manager on project costs.
Organises and implements internal ReOps project plans to improve research operations and meet / exceed industry standards.
Stay up to date on research operations trends and standards to ensure study and program quality.
Collaborate with internal partners (i.e. Procurement, Legal, etc.) to develop and maintain formal vendor (incl. tooling and other professional services) relationships
Knowledge of data protection requirements of research to protect participants and our business (eg. GDPR, CCPA).
Understand, follow, and communicate operational policies, processes, and standards within ReOps and with the larger research community
Build strong collaborations with researchers to contribute to efficient and impactful research for the benefit of the business.
Help stakeholders with operational aspects of research, deferring to more proficient experts in complex scenarios.
Provide coaching / training to less experienced colleagues as required.
Strong ability to prioritize research tasks
3-5 years of experience
Stakeholder-focused, proactive approach to research operations
Demonstrated skills in project management, especially as applied to research projects
Experience supporting multidisciplinary research efforts, including but not limited to quantitative, qualitative, primary and secondary research
Highly organised, pragmatic and results-focused; driven to manage research projects full cycle
Able to work well independently and within a team
Good communication skills with a can do attitude toward problem solving
Strong network across the research community, including those in business units
Open for input and feedback from management and stakeholders
Ability to manage projects across multiple departments and stakeholders
Strong communication skills, both written and oral
Fluent English speaker
We are a performance-based company that offers career advancement and lucrative compensation, including bonuses. We also offer what we call the Booking Deal with other competitive perks and benefits.
This position is only open to local candidates.
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