Operation Excellence Manager
Van Cleef & Arpels
Amsterdam, NH, NL
5 dagen geleden

CONTEXT

In this continuous growing and dynamic context for Online, the Operations Manager will ensure the efficiency of the day-to-day operational activities and will become the key connector between our online retail boutiques (Web, CRC, Omnichannel) and several other departments .

Working as key element of the team, he / she will establish the excellence of our services and lead new roads to the clients, driving continuous improvements of our operations.

Missions

  • Build expertise of eBusiness systems & flows
  • Understand the key systems (ERP, Middleware, ) used on daily basis to manage and fulfill online orders in order to identify frictions and any enhancements needed escalate & discuss evolutions needs with HQ
  • Implement & iterate the business rules in line with HQ Guidelines
  • When business rules need to be adapted to reflect the changing client behaviors and delighters, consolidate proposed evolutions, prioritize and discuss with HQ
  • Manage the implementation of new processes and systems as a systems (SAP) key user
  • 2. Guarantee the execution of all eBusiness services

  • Build a strong relationship with all key stakeholders and internal partnerships (anti-fraud, logistics, retail, supply chain, etc) to ensure good communication, smooth processes and efficiency gains
  • Ensure the setup and availability of components needed to fulfill the orders (stock, consumables, services engraving, etc.)
  • Manage arbitration for online order stock requests, liaising with internal and external partners to guarantee correct order fulfilment (boutiques, Supply Chain, logistics )
  • 3. Identify new ways to elevate the client experience and escalate to HQ

  • Understand the customer journey and the delighters for our clients as well as the performance of our online retail boutiques within the Region & taking into account the local specifics
  • Analyze new services / projects based on evolving client needs and support client engagement activities (organization, materials etc.
  • build associated business cases & share with HQ

  • Align with HQ on operational priorities for release management / portfolio demand
  • Project-manage the implementation of related projects
  • 4. Ensure the excellence of the Maison image

  • Create a competitive advantage vs others luxury Maisons through a perfectly delivered client experience from payment to delivery / fulfillment in line with Maison Online Retail Strategy
  • Competences

  • 4 / 5 years’ experience in Operations, Project Management, Supply chain in an eComm or digital environment.
  • Experience with enterprise IT Systems knowledge (SAP)
  • Ability to work in a complex and multicultural environment.
  • Problem-solver, service and result oriented
  • Constant can-do attitude.
  • Strong previous experience in luxury / consulting / retail is a plus
  • Fluency in English, French is a plus
  • More than a job an experience!

    By joining the Maison, you are joining a team where our team members development in one of our main focus.

    The recruitment process :

  • Apply online
  • If your profile matches our search, you will be contacted by the HR team for an interview. Otherwise, you will receive an email to inform you that you are not selected.
  • You will meet with the E-commerce Manager Europe.
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