How will you change the world at Quicargo?
You are the heart of Quicargo - you are the person who makes it happen. As an Operations Associate, you will be responsible for an optimal client experience, chasing the perfect orderflow, while always looking for optimizing internal processes.
You are the connecting link between our customers and partners from a service and commercial perspective.
Besides your daily tasks, you’re driven to excel in your own projects to improve our business using your entrepreneurial skills and intrinsic motivation.
This will empower you to further develop yourself and takes you to the next level.
A few of the tasks you’d either own or contribute towards :
Demonstrated ability to solve complex problems under pressure
Ensure all deliveries are moved on time and at a fair cost
Manage shippers & carrier base with the best service
On-board prospective carriers
Become an expert in the logistics industry
Actively manage the quality of our transportation partner base
Collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners
Continually seek new solutions and opportunities for our carrier partners
Ability to collaborate and work with a highly diverse set of shippers, transportation partners
Maintain excellent interpersonal skills and professionalism while delivering the best customer service
Own and answer inbound phone calls to manage any issues that come up in the normal operation of freight movement
Be resourceful, scrappy, and get things done
Requirements - Do your skills and background fit our requirements?
You must speak Dutch and English fluently
Strong communication and organizational skills
Optimizing processes is a personal drive
You bring strong data analytical skills
Ability to collaborate and work with a highly diverse set of customers, transportation partners, and internal partners
Innovative and creative mindset focused on doing things better, faster, more efficiently
Being able to deal with stressful situations and keep making the best decisions
The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
What Makes You Stand Out Among the Rest?
You know how the startup ecosystem work
You’re extremely well organised and know that sometimes it’s all in the details
Your pipelines don’t swallow leads and you know exactly what your next step is when you follow up
You’re charismatic and people feel naturally drawn to you
You’re motivated by challenges and get a kick out of starting something new
What perks can you expect?
International and diverse team all with a passion to make the world a better place
You’ll have access to fresh fruit, good coffee, healthy snacks and a fully stocked beer fridge for Friday celebrations
Weekly Yoga in the office and optional company holidays and team building activities
Office HQ in Amsterdam is based in B. Amsterdam, which provides a range of other benefits which you can make use of eg :
In-house gym membership
Daily prepared lunch and dinner on site in the local canteen