Customer Onboarding - Project Manager
5 dagen geleden

If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it! We are Mambu - SaaS FinTech Unicorn on a mission to revolutionise financial services globally.

Your reward if you will join us? A mark on a product used by millions of people! This is your team The Customer Onboarding and Delivery team is responsible for helping our clients get the best out of our platform : from mapping their requirements, to providing training and advising on best practices throughout their complete project lifecycle.

Your role at Mambu

  • You’ll plan, organise, and facilitate the completion of a Customer Onboarding Project, whilst ensuring these engagements are completed on-time, within scope and contractual obligations
  • You’ll work in close collaboration with Mambu Consultants, CSMs, Product Management and Customer / Partner Project Manager(s) in order to optimise the Customer Onboarding experience, and increase customer trust in Mambu’s products, solutions and services
  • You’ll identify potential areas of optimisation in the Customer Onboarding process,drive their implementation, and create forum with customers for sharing knowledge, challenges, and innovative ideas
  • What you’re bringing to the table

  • You have 7 years of relevant work experience in a similar role, preferably on complex technical delivery projects in the banking or FinTech industry
  • You’re familiar with SaaS implementations and technical transformation projects
  • Certification in Agile & / or Project Management (PMI, IPMA, PRINCE2) a plus
  • You’re more than your job description

  • You can work in a team but also independently, handling conflict resolution and time management while focusing on problem solving
  • You’re an excellent communicator in English and other native languages would be a plus!
  • You have the ability to work across geographic and cultural boundaries
  • You’re not satisfied with what’s already available and have the ambition to revise and improve things in the name of progress
  • We are a diverse group of Mambuvians, and we are growing fast across 30 countries and 6 continents (not enough banks on Antarctica!).

    Our eyes are on the future, and we believe we can achieve our mission together by working agile, harnessing the latest technology and having a positive impact for future generations by improving the environment we are in.

    Mambuvians own their career growth, but we like to celebrate our successes together. We’ve got your back on your health, body and mind.

    Whether it’s our flexible hours or locations, or our 4-day work week over a 3 month period. You work 4 days a week, but get paid for 5! As a member of the Amsterdam team, you will have access to : Corporate pensionFree lunch served in the officeTransportation (19 cents / km, or NS card)In the office : softdrinks, fruit, nuts & snacksTraining & development personal budget As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, and your employment is conditional upon approval of these results.

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