Event Operations Supervisor
Hilton
Amsterdam, Netherlands
3 dagen geleden

Join the classic and iconic Hilton Amsterdam!

Hilton Amsterdam is a renowned property with 271 hotel rooms and 21meeting, conference and ballrooms at a unique and high-

class location. Beingone of the top 5 conference hotels in Amsterdam and even one of the top 15conference hotels in Europe, Middle East & Africa*.

Famous for John Lennon and Yoko Ono's 1969 bed-in for peace' and Hilton's first hotel in the Netherlands. The iconichotel is built on the baseline of Plan Zuid, a district designed by prominentarchitect Berlage, which highlights the Amsterdam School of architecture andcontains boutiques, designer shops and couture houses.

Withour Team Members we have one goal to achieve together : exceed our guestexpectations and improve our outstanding service and high quality product on adaily basis.

Creative, innovative, a great charisma Hilton Amsterdam!

Job Description

For our Banqueting Department we are currently looking for an Event OperationsSupervisor on a fulltime base. Within this position, your main tasks will be :

  • Providing an excellent service to meet and exceed guest expectations
  • To deal with any guest complaint and to ensure that the Banqueting Manager is informed of any complaints, including actions taken
  • Being responsible for the opening and closing of the shift in the Banqueting department
  • Being responsible for the smooth operation of all the banqueting (conferences, meetings and events) activities (up to 500 guests)
  • To be the main point of contact (operationally) between the organisers or meeting planners of an event and the Banqueting Manager
  • To brief and debrief Banqueting Team Members before and after a conference, meeting or event
  • Communicating with all departments involved regarding the events taking place in the hotel
  • Guiding and supervising Team Members in the department according to the Hilton Standards in order to guarantee a consistent five-
  • star service before, during and after each event

  • Guiding and supervising Team Members in the department according to the Hilton Standards during the setup of an event
  • Promoting additional sales during events and encouraging other Team Members to make additional sales by providing on the job training
  • Establishing and maintaining par levels in the department
  • Ordering all goods and equipment required to ensure a successful operation in cooperation with the Banqueting Manager
  • Checking expiration date food items and using FIFO system
  • Controlling costs within the department in cooperation with the Banqueting Manager
  • Acquiring an overview of the development and training needs of Team Members in the department and provide support to professionally and personally develop themselves
  • To maintain standards and improve service & departmental offerings by on the job trainings
  • To follow trainings as required by the Banqueting Manager and the demand of the business, including periodic fire and safety trainings, BHV and HACCP
  • Closing the financials for the day by making use of Micros
  • Required skills andcompetences

  • Service oriented
  • Hospitable attitude
  • Positive and friendly attitude towards our guests and fellow Team Members.
  • Fair and polite to his / her colleagues and Team Members; creates and maintains a trustful relationship
  • Representative appearance
  • Great eye for detail
  • Flexible in working morning, afternoon and evening shifts (both weekdays as weekends)
  • Strong organizer and planner
  • Minimum of one year relevant (Banqueting) Supervisor experience
  • A Hotel or Tourism education is a preferred
  • Excellent communication skills
  • Fluent in English
  • What can you expect from us?

    Besides being listed as aGreat Place to Work in the Large & Multinational workplaces we offer youthe following :

  • Intensive training period and a personaldevelopment program
  • Internal transfer and promotion possibilities
  • Employee discount on Hilton Worldwide hotelrooms via our international Hilton travel program
  • Employee discount of 50% on Food &Beverage at Hilton Worldwide hotels
  • Travel allowance
  • Participation in sport events like Dam toDam, beach volleyball and soccer competitions
  • Annual team outings, staff party andquarterly team member forums
  • Young and vibrant team that has a workhard / play hard attitude to life and who enjoy having fun at work as well.
  • Have we sparked your interest? Don’t hesitate, apply now and become partof the Hilton family!

    Job : Banquets and Catering

    Title : Event Operations (Banqueting) Supervisor

    Location : null

    Requisition ID : HOT02WSM

    EOE / AA / Disabled / Veterans

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