Join the classic and iconic Hilton Amsterdam!
Hilton Amsterdam is a renowned property with 271 hotel rooms and 21meeting, conference and ballrooms at a unique and high-
class location. Beingone of the top 5 conference hotels in Amsterdam and even one of the top 15conference hotels in Europe, Middle East & Africa*.
Famous for John Lennon and Yoko Ono's 1969 bed-in for peace' and Hilton's first hotel in the Netherlands. The iconichotel is built on the baseline of Plan Zuid, a district designed by prominentarchitect Berlage, which highlights the Amsterdam School of architecture andcontains boutiques, designer shops and couture houses.
Withour Team Members we have one goal to achieve together : exceed our guestexpectations and improve our outstanding service and high quality product on adaily basis.
Creative, innovative, a great charisma Hilton Amsterdam!
For our Banqueting Department we are currently looking for an Event OperationsSupervisor on a fulltime base. Within this position, your main tasks will be :
Providing an excellent service to meet and exceed guest expectations
To deal with any guest complaint and to ensure that the Banqueting Manager is informed of any complaints, including actions taken
Being responsible for the opening and closing of the shift in the Banqueting department
Being responsible for the smooth operation of all the banqueting (conferences, meetings and events) activities (up to 500 guests)
To be the main point of contact (operationally) between the organisers or meeting planners of an event and the Banqueting Manager
To brief and debrief Banqueting Team Members before and after a conference, meeting or event
Communicating with all departments involved regarding the events taking place in the hotel
Guiding and supervising Team Members in the department according to the Hilton Standards in order to guarantee a consistent five-
star service before, during and after each event
Guiding and supervising Team Members in the department according to the Hilton Standards during the setup of an event
Promoting additional sales during events and encouraging other Team Members to make additional sales by providing on the job training
Establishing and maintaining par levels in the department
Ordering all goods and equipment required to ensure a successful operation in cooperation with the Banqueting Manager
Checking expiration date food items and using FIFO system
Controlling costs within the department in cooperation with the Banqueting Manager
Acquiring an overview of the development and training needs of Team Members in the department and provide support to professionally and personally develop themselves
To maintain standards and improve service & departmental offerings by on the job trainings
To follow trainings as required by the Banqueting Manager and the demand of the business, including periodic fire and safety trainings, BHV and HACCP
Closing the financials for the day by making use of Micros
Required skills andcompetences
Positive and friendly attitude towards our guests and fellow Team Members.
Fair and polite to his / her colleagues and Team Members; creates and maintains a trustful relationship
Great eye for detail
Flexible in working morning, afternoon and evening shifts (both weekdays as weekends)
Strong organizer and planner
Minimum of one year relevant (Banqueting) Supervisor experience
A Hotel or Tourism education is a preferred
Excellent communication skills
Fluent in English
What can you expect from us?
Besides being listed as aGreat Place to Work in the Large & Multinational workplaces we offer youthe following :
Intensive training period and a personaldevelopment program
Internal transfer and promotion possibilities
Employee discount on Hilton Worldwide hotelrooms via our international Hilton travel program
Employee discount of 50% on Food &Beverage at Hilton Worldwide hotels
Participation in sport events like Dam toDam, beach volleyball and soccer competitions
Annual team outings, staff party andquarterly team member forums
Young and vibrant team that has a workhard / play hard attitude to life and who enjoy having fun at work as well.
Have we sparked your interest? Don’t hesitate, apply now and become partof the Hilton family!
Job : Banquets and Catering
Title : Event Operations (Banqueting) Supervisor
Location : null
Requisition ID : HOT02WSM
EOE / AA / Disabled / Veterans