TRAINING & WORKING FROM HOME- French-Speaking Customer Advisor
Concentrix
Amsterdam
1 dag geleden

TRAINING & WORKING FROM HOME- French-Speaking Customer Advisor

Inbound Customer Service Advisor fluent in French About You

  • Are you fluent in French and have a good command of the English language? Do you enjoy giving fashion tips to your family and friends and get energy from the following keywords;
  • fashion, shoes, beauty & accessories? Are you an enthusiastic candidate who ideally has experience in Fashion and / or Retail, passionate about helping out others and finding solutions?

    If you are customer-centric with excellent communication skills and curious from nature to resolve problems / issues then we are looking for you! We have designed a digital recruitment process, training from home as well as working from home programs for you, just to keep you safe until it is possible to work on-site later on! Don't wait too long, read on!

    ABOUT YOU' is an ambitious and fast-growing e-commerce company. The core is the online shop, which was launched in May 2014.

    The aim is to change the e-commerce market throughout Europe in a sustainable way and to make fashion shopping more inspiring and exciting to the young target group.

    What are you going to do?

    As a Customer Service Advisor for 'About You' you will handle issues, advise customers by telephone and / or e-mail in the French language, and provide high-quality services as expected from a reputable fashion brand.

    To be successful in your role, you need natural self-confidence and empathy in order to be able to help customers. You have a passion for fashion and you support customers with their purchases.

    Main Responsibilities :

  • Manage customer requests by telephone, email and online
  • Enhance customer experience by providing outstanding service
  • Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
  • Suggesting alternative products when necessary and managing multiple tasks to promptly resolve customer queries
  • Suggesting process improvements in order to increase brand loyalty and sales as well as to enhance customer experience
  • Updating systems with information to support marketing, retail and other teams in improving further the customer service and satisfaction.
  • What do you need to have?

  • Fluency in French language and good knowledge of English, both verbally and in writing
  • Availability to work 40 hours a week in rotating shifts (including some evenings and weekends)
  • Prior working experience in a call center or / and fashion shop is a plus
  • An MBO background as a minimum level of studies
  • Passion with fashion and e-commerce
  • Positive attitude and strong customer focus
  • Good computer skills
  • Excellent communication skills
  • What do you get from us?

  • Stay safe with our fully paid online training from home and remote work from home at the beginning. Later and when appropriate, you will be working from company premises with the rest French Team
  • Full-time contract of 40 hours
  • Gross salary 1722 per month
  • Attendance bonus system (700 euros gross per year)
  • Referral bonus system (up to 1000 euros gross per candidate)
  • Higher payment for working on weekends and evening shifts
  • Pension plan
  • Unlimited professional and personal development (limitless access to Concentrix University trainings and structured on-site trainings)
  • Internal Career Opportunities
  • Full travel allowance when you live further than 10 km away from office
  • Monthly treats in the form of fruit or poffertjes
  • A friendly and cozy working environment (Football Tables, Xboxes, lounge corners etc.)
  • A fast-paced, international working setting and fun atmosphere as you will be working with young and enthusiastic people coming from all over the world!
  • Are you passionate about helping others and solving problems? Are you looking for an international, fresh and fast-growing environment to enhance your career further?

    Then we would like to hear from you! Concentrix cares for you so apply and you will experience our digital, remote recruitment process, training and work from home program!

    About us :

    Concentrix is a global provider of active service solutions for market leaders in telephony, electronic entertainment and IT.

    We offer flexible and professional solutions for our customers' needs in all areas of customer service. We currently have 225,000 dedicated professionals who speak 47 languages and work from more than 275 locations in 40 countries in Europe, Asia Pacific, North and South America and in Africa.

    Become a member of our international and professional teams! We are looking for dedicated employees for our customer service team.

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