Swedish Customer Service Agent for KLM Help travelers with questions about bookings, flights, luggag
Jobboost
Amsterdam of Enschede, NL
3 dagen geleden

Musthaves

Je moet aan al deze punten voldoen om in aanmerking te komen voor de baan.

  • You have a diploma of at least a secondary vocational education or higher education
  • Preferably you have experience working in customer care
  • Fluent in Swedish and English
  • You easily pick up working with (complex) computer systems
  • You can start 15 October in Amsterdam or 5 November in Enschede
  • Intro

    What do you think of when you think of customer service ? Hanging on the phone for minutes until you are helped, when you have to listen to James Blunt?

    Then you have never spoken to the customer service agents of KLM! They can’t wait to help travelers with questions about their KLM journey.

    Are you also full of energy, wanderlust and customer-friendliness? Then become a travel troubleshooter at KLM!

    Werkzaamheden

    As a customer service representative, you are the ears and voice of KLM. You assist travel agencies on the phone with their questions about bookings, flights, luggage, upgrades, our Flying Blue loyalty program or special requests ( How many bowling balls can I check in? ->

    True story!). Finding a quick and suitable solution for every problem is your game. And if possible, you take that extra step to exceed passengers’ expectations.

    To help you get a flying start, you’ll begin with a three-week online training. You must be available full-time during this period.

    After your training you can always count on your colleagues for questions or help; our troubleshooters are also here for you!

    Arbeidsduur en werktijden

    The departement is open everyday from 07 : 00 22 : 00. Thus, the working hours will vary between these days and hours, this means that you need to be flexibel.

    In the future nightshifts will be added. This is a job for 32 or 40 hours a week.

    The KLM customer service is part of the Cygnific organization, they also provide customer service for other organizations, such as Rituals & G-Star RAW.

    Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand it represents.

    Their goal is to become the most personalized customer service in the world. You work together with international colleagues.

    They are based in Amsterdam and Enschede, but also have offices in 35 other countries.

  • You are available for 32 or 40 hours
  • Experience in working in a call center or customer service
  • You have a diploma of at least a secondary vocational education or higher education
  • Fluent in Swedish and English
  • You have a passion for travel, talent for teamwork and an international outlook
  • You are flexible, service-oriented, creative and have a sense of humor
  • Your monthly salary is €2,025 gross (based on 40 hours a week)
  • Your hourly salary is €11.68 gross
  • In addition, you get 25 vacation days and 8.33% vacation pay
  • A travel allowance of €0.15 per kilometer or the costs of public transport
  • Directly on contract with Cygnific
  • An irregularity allowance
  • Additional training and the opportunity to develop further
  • Ability to work from home several days a week. You can also work at the office in Amsterdam or Enschede
  • Social events (if the situation around COVID-19 allows) such as an annual Christmas party, the famous Cygnific BBQs and a Friday afternoon snack XXL every three months
  • Over JobBoost

    JobBoost is een uitzendorganisatie met fulltime en parttime banen in heel Nederland. We werken samen met multinationals, het MKB, overheden en startups.

    Het is onze missie om de beste werknemers en organisaties aan elkaar te koppelen zodat ze samen verder kunnen groeien. Daarmee geven we carrières een boost en helpen we organisaties vooruit.

    In onze vacatures geven we een realistisch beeld van de functie met alle nodige informatie. Onze recruiters selecteren de juiste medewerkers en blijven aanspreekpunt voor hen en voor de opdrachtgever.

    We houden van persoonlijk contact en doen er alles aan om medewerkers een geweldig dienstverband te bieden.

    Onze stappen

  • Vul je naam, e-mailadres en telefoonnummer in
  • Wij bellen je om de functie met je door te nemen
  • Kom op gesprek op ons kantoor in Amsterdam, of praat met ons via Skype
  • Maak kennis met jouw nieuwe werkgever
  • Gefeliciteerd met je nieuwe baan!
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