ING is looking for an Customer Journey Expert - Virtual Assistant applications for our Global Analytics team. As a Customer Journey Expert (CJE) in the Customer Dialogue Analytics team, you are passionate about improving the client experience through artificial intelligence technologies.

You have a good knowledge of the banking sector and you see opportunities to improve the customer and employee journey via artificial intelligence solutions : i.

e. virtual assistants, chat- and call bots, voice assistants on 3rd party platforms (Google, Amazon).

What you'll do

Work as an ambassador of conversation AI within the ING units, by creating effective presentation & value driven business case and organizing global knowledge sharing session in liaison with NLP experts in the team

Coaching and constructively working with ING colleagues in all ING countries on how to build / maintain their own bots.

You will become a member of the ING Analytics Unit which operates globally. We hire people with exceptional talents and capabilities and motivation!

You will work on the innovative projects in the area of Natural Processing and Machine Learning within ING.

A challenging international environment with lots of opportunities to better yourself and to implement new ideas.

How to succeed / Your experience :

Strong analytical capabilities to extract insights from data and understanding of how a bank operates

Experience in working with digital channels, especially if in the area of digitizing customer interactions via online self care

Project Management and ability to cooperate with Risk Functions to deliver projects in Cloud environments

Ability to interact with Engineers and Data Scientist

Fluent in English (verbally and written), Dutch (written)

Great communication skills and ability to synthesize for senior stakeholders

then you are our new Customer Journey Expert.

What we offer

A job from 36 to 40 hours and a unique offer that fits in with the times of today. Discover our employment conditions.

To give you an idea, we will tell you about the benefits of working at ING :

A salary tailored to your qualities and experience

Flexible working hours and the possibility to work at home

Reimbursement for travel expenses

24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days

13th-month salary

Individual Savings Contribution (BIS), 3.5% of your gross annual salary

8% Holiday payment

Personal growth and challenging work with endless possibilities to realize your ambitions

An informal working environment with innovative colleagues who strive for the very best

Questions?