Associate Director, Incident Management
5 dagen geleden

The Incident Management Process Owner will be a subject matter expert for all aspects of the Incident Management Process including Incident Management, Major Incident Management (MIM), Root Cause Analysis (RCA) and Problem Management.

The Incident Management Process Owner will be accountable for defining the process, and data standards and will proactively monitor and hold Service Owners accountable for adherence to the process and data quality.

The Incident Management Process Owner will define and monitor Incident and RCA metrics at an aggregate level and will identify and address deviations with individual Tower Leads and Service Owners in a proactive manner to ensure that the I&T organization provides exceptional service to the business constituents served.

Main Responsibilities and Accountabilities :

  • Owner of the process and supporting documentation for the process from a strategic and tactical perspective
  • Define Incident Management Process (Incident, MIM, RCA & Problem Management)
  • Define Incident Management Data Model
  • Define and Maintain Incident Management Policies
  • Proactively monitor Incident Management Process adherence, Policy adherence and data quality and address deviations with individual Tower Leads and Service Owners
  • Define and monitor Incident Management Metrics and address deviations with individual Tower Leads and Service Owners
  • Monitor and scan the external environment to identify trends and best in class metrics and implement within CSL as appropriate
  • Monitor Incident Management process efficiency and efficacy and implement changes to continuously improve
  • Create and maintain an Incident Response playbook
  • Serve as a subject matter expert regarding all aspects of Incident Management
  • Experience :

  • Three years experience in a similar role within Service Management Experience with Incident Management and ServiceNow
  • Our Benefits

    Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives.

    Learn more about some of the you can participate in when you join Seqirus.

    About Seqirus

    Seqirus is part of CSL Limited (ASX : CSL). As one of the largest influenza vaccine providers in the world, Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about .

    We want Seqirus to reflect the world around us

    As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about at Seqirus.

    Do work that matters at Seqirus!

    Watch our On the Front Line’ video to learn more about Seqirus

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