Sr. Sales Success & Insights Specialis
ServiceNow
Amsterdam, Netherlands
2 dagen geleden

Job Description

Sr. Sales Success & Insights Specialist, Sales Transformation Office

  • Represent the voice of the end user in process redesign for GTM Transformation Programs
  • Make recommendations to the ACE (Alliances & Channels Ecosystem) program committee as they approve the feature roadmap on a quarterly basis
  • Sign off on Release testing prior to a production release
  • Assist ACE Change Management (CM) team members to create training and communications plans
  • Execute research using a variety of methods (including, but not limited to : usability, think out-loud testing, A / B testing, focus groups, interviews, surveys, and field studies)
  • Assist Product Managers and Product Owners in developing and maintaining the feature roadmap for development and release activities
  • Manage & build sound global ACE user relationships, based having impeccable listening skills, curiosity, and trust
  • Be a passionate advocate for usability and good user experience throughout the product development process, including research of underlying process which may limit experience
  • Collaborate across ACE Sales, ACE Sales Operations, Extended Sales Stakeholders, UX Scrum Team, Product Owners, and IT to evaluate future sales research needs and deliver insights which will improve program user stories and deliver quantifiable value
  • Deliver program communications to Global ACE stakeholders and users in their geographic area
  • Co-deliver hands on support to users immediately after go-live
  • Capture problems experienced by end users and report issues to the program team
  • Support user acceptance testing, all user touchpoints, value studies and change management execution
  • Qualifications

    To be successful in this role you have

  • 2-5 years of Alliances and Channels Sales and / or Sales Operations experience
  • Understanding of sales processes and tools
  • Passionate, curious, and self-driven team player who have experience working in fast-paced environments while applying research methods to gain an understanding of sales needs
  • Ability to work collaboratively with Program Leaders, Product Managers, Product Owners, Scrum team members, and Change Management
  • Solid understanding of underlying process optimization and lean design in order to remove waste and create value
  • Expert knowledge in PowerPoint with the ability to design executive level presentation
  • Proficiency with recent versions of Microsoft Office products
  • Work in a rapid and iterative development environment
  • Willingness to roll up your sleeves to resolve design issue, test software, train users, and assist with go-live challenges
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