Dynamics 365 Technical Specialist
Amsterdam, Noord-Holland, Netherlands
13 uur geleden

The reinvention of business processesrepresents a bold bet for Microsoft in accelerating our growth in commercial cloud services.

The mission of Dynamics 365 is to help each customer digitally transform their businesses to drive new sources of revenue, create new & engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for theirorganisation.

These outcomes are notrealisedovernight and we must help our customers understand theMicrosoft Business Applicationsstrategy, showcase our world-leading innovation, and share best practices from within and across key industries in leveraging ourDynamics 365 capabilities in concert with our industry leadingPower Platform,Azure and ProductivitySolutionsto power their business reinvention and transformation.

Your objectives as a Global Black Belt Technical Specialist in the Catalyst Team isto be a champion of Design Thinking & Challenger Selling with a value first approach to strategic sales engagements to ensure customer identify the unique value & impact of Microsoft technology platform.

Identifying innovative and new initiatives for customers using a human centered and strategy consulting approach in h elping build compelling business cases to justify customer investments and uniquely position Microsoft in that decision-making process.

As a Dynamics 365 Customer Engagement (GBB TS) you function as a worldwide subject matter expert (SME) provid ing world-class knowledge, skills and abilities to local sales teams to secure wins.

These wins showcase how Microsoft innovation can help customers digitally transform their businesses across the enterprise.

Additionally, GBBTS ’ sare viewed as leaders in the Dynamics workload-specific technical community given their required depth of technical and functional product knowledge.

  • Candidates with the ability to succeed in this role will display the following attributes : communication, problem solving andorganisationalskills;
  • understanding of Microsoft’s strategic direction; ability to develop successful strategies, deliver effective presentations;
  • ability to engage with a wide range of audiences from end user to senior management, and a thorough understanding Microsoft’s Intelligent Customer Engagement Solution


  • Understand customer goals and challenges and map those back to Microsoft Solutions
  • Works closely with FieldLeadership, solution architects, and partner organisations to evangelise and deliver the Catalyst large deal’ process and methodology to customers’
  • Supports / Leads customer engagements with the top customers, delivering high impact strategies, business cases, and proposals that are linked through a cohesive story.
  • The team will be responsible for creating the strategy and storyboard, engaging with customer executives and delivering strategic findings and proposals to select customers.

  • Identify innovative and new initiatives for customers by facilitating workshops that incorporate design thinking concepts and techniques.
  • Technical prowess and passion-especially for Dynamics 365, Azure, Artificial Intelligence, M365 and modern Agile Application design practices and principles
  • Has deep experience across a broad set of customers and industries needed to provide meaningful insight to help enable and coach field based Technology Specialists.
  • Harvesting interesting and relevant IP from an engagement with a customer to integrate into our wider IP pool shortening future selling cycles.
  • Sharing these learnings across Microsoft stakeholder communities

  • Design, build, and demonstrate innovative solutions to address sales challenges
  • Collaborate with the broader Business Applications field TS and GBB TS Communities, including Community Calls, Ready, etc.
  • Participate in ongoing technical and functional readiness to maintain a state of workload-specific Subject Matter Expertise
  • Present Dynamics 365 technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack
  • Attain quarterly and annual objectives defined collaboratively with management
  • The successful candidate must demonstrate a commitment to technical excellence while displaying the following attributes :

    Help customers make technical decisions to build tomorrow’s business and IT solutions based on Microsoft technology.

  • You will lead technical presentations, demonstrations, workshops, architecture design sessions, proofs of concept, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of Microsoft's products and services, and how we canpartner tomake their businesses more successful.
  • You will clear technical, competitive and security blockers to accelerate Dynamics 365 sales and customer usage.
  • You will own winning the technical decision for sales opportunities and usage scenarios through tailoring your message, bringing ideas to customers, engaging with them to show Microsoft technology differentiation, and guiding them in decision making.
  • You will work with partners and others at Microsoft, as well as use our core tools, social connection tools, and AI driven data to extend your reach and the reach of your team, focusing on satisfying important customer needs
  • You will be a vital connection and orchestration point for a variety of technical resources, by :

  • Orchestrating complex solutions with internal and external partners for multiple Microsoft products and services.
  • Helping identify and diagnose technical, architectural, and competitive blockers and respective solutions for sales opportunities and usage decision blockers, and helping ensure that these solutions are implemented.
  • Sharing practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft solutions.
  • Shaping current and future products, marketing strategies, and customer centricity ideas through your feedback to sales, marketing, and engineering.
  • You will stay sharp, share your knowledge and learn practices from others.

  • We encourage all our employees to continuously maintain and enhance their technical, sales, professional skills and competitive readiness.
  • Your knowledge will be enhanced and shared by participating in internal Microsoft technical communities and in the broader industry through events, blogs, whitepapers, training and articles for your domain.
  • You will be recognized for sharing, learning and driving individual work that all result in business impact for customers, partners and within Microsoft.
  • We encourage thought leadership and leadership from every employee.

    Requirements :

    Technical Solution Leader

  • Solutionarchitect.The expertise and ability to integrate complex elements and customer requirements into innovative technical solutions in the Dynamics 365 enterprise business applicationsspace by integrating with customer architecturerequired
  • Cloud Trust. High-level expertise in sophisticated identity, authentication, security, privacy, and compliance requirements, and experience integrating them into cloud and hybrid solutionsrequired.
  • Technicalbreadth.Enterprise customer level experience with cloud, hybrid infrastructures and adjacent technologies, architecture designs, migrations, and industry standardsrequired.
  • Technical depth.Domain authority, having enterprise customer level technical experience with design, configuration and implementation of CRM and / or ERP solutionsas well as competitive product knowledgerequired
  • Community Builder. Understand capabilities of, strategically be able to work with, influence cohesively, build and grow,Microsoft(or similar) customers, members of the Microsoft (or similar) sales, services, and marketing organizations, internal and external communities and Microsoft (or similar) partners required.
  • ExcellentCommunicator.Strong people negotiation, organizational, presentation, deep technical product demo, writing, and verbal communication skillsrequired.
  • Market Maker. Strong leadership to influence key technical decision makers, influencers, industry decision makers and or boardsrequired.
  • Consultative,Technical,ValueSelling and Challenger mindset.Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focusedrequired
  • Performer.Highly driven passionate person who consistently exceeds goals and expectationsrequired.
  • Lead.Able to lead, inspire and mentor members of the Microsoft (or similar) sales, services, and marketing organizations and Microsoft (or similar) partnersrequired.
  • Growth Mindset.Experience and passion for learning (technical and soft skills); implementing practices from others; trying, failing and learning from that;
  • sharing practices and knowledge for others’ benefitrequired.

    Technical Knowledge

  • Solution / sales engineer for a CRM, ERP, HCM or SaaS-based company or similar technology
  • As technical leader of multi-million-dollar business application deals requiring orchestration of large, dispersed, virtual teams composed of industry, and solution team members
  • Driving technical sales processes including pre-sales, POCs, project management
  • Successful track record of implementing end-to-end complex business apps and solutions
  • Successful track record of competitive displacement
  • Web and application server programming experience such as C#, REST, SQL, HTML5, and JavaScript / jQuery.
  • Level-400 solution development (coding experience desired but not required)
  • Competitive knowledge of Customer Engagement, Operations, Customer / Field Service, and Sales Automation solutions such as : Salesforce, Oracle + Siebel / NetSuite, SAP CRM, Sugar, Pipedrive, HubSpot, Insightly, Workday, NetSuite, Infor, Sage, ClickSoftware, Astea’s Alliance,Coresystems, Infusionsoft, Chime,etc.
  • Best-in-class Dynamics 365 technical knowledge

  • Advanced skills in Visio, Visual Studio, and other integrated development environments and solutioning tools
  • Knowledge of related applications, relational database, web technology, and cyber-security
  • Knowledge of PowerApps, Microsoft Flow,PowerBI, Dashboards
  • Desired Skills :

  • Deep experience in business apps sales / services / consulting; and proven success leading technical and integration discussions with senior customer decision makers.
  • Exemplaryoral, written, presentation and interpersonal communication skills.
  • Ability to work as part of a cross-functional team to solve technical problems
  • Ability to be go-to technical expert for sales : explain, demo & prove the capabilities of Dynamics solutions and remove technical and competitive blockers.
  • Lead cloud security, privacy, and compliance discussions.
  • Understand and articulate Microsoft solution value messaging and present relevant and compelling business case examples to potential customers.
  • Coordinate technical team resources for sales opportunities.
  • Optimisepartner engagements in competitive sales cycles.
  • Orchestrate cross-workload solutions with TSPs aligned to other Microsoft products and services, such as Azure, Office 365, Enterprise Mobility, and Productivity.
  • Provide feedback to sales, marketing, and engineering on current and future product requirements and competitive intelligence
  • Advanced skills creating complex solution designs and Proofs of Concept with other MSFT, partner ISV and third-partyapplicatio.ns.
  • Consummate Professional

  • Experience. 10+ years of related experience in technical pre-sales and / or technical consulting rolespreferred.
  • Bachelor's degree or equivalent work experience in Computer Science, Information Technology, or related field preferred.
  • Certification in domain-specific technologiespreferred.
  • Certification in information securitypreferred.
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