Customer Happiness Specialist
Amsterdam Netherlands
8 uur geleden

Are you a driven marketeer and very passionate about customer happiness? Do you want to work in a fast growing organisation that is focused on a sustainable future?

Then the position of Customer Experience Specialist might be something for you!


We are Europe’s largest electric charging partner. We are on a mission to enable everybody to drive as many kilometres as possible powered by clean energy.

We do that by offering large scale smart charging solutions to the masses. We contribute to a low-carbon world by making EV charging easy, accessible and smart, with the best expertise, highest quality & service.


As Customer Happiness Specialist you will be responsible for constantly monitoring our customer feedback and implementing timely improvements and solutions, in order to deliver a best-in-class experience for our customers.

Your role is to increase customer satisfaction and and as such, you will own the relationship with Customer Support teams.

In this role, you’ll be reporting into the Brand and Customer Experience Specialist and part of the NewMotion Marketing Communications team, whose goal is to position NewMotion as a preferred partner for EV charging solutions in Europe.


  • Develop a deep understanding of our customers, their customer journey and their needs in order to drive customer satisfaction.
  • Work closely together with our Customer Support, Product & Proposition Management, Sales and Operations teams to design, implement and continuously improve the customer experience across all customer touch points.
  • You will lead weekly check-in meetings and analysis of customer feedback across multiple channels, including but not limited to : email, social, customer service.
  • End-to-end project management including : data analysis, defining solution, content creation and stakeholder management for approval, implementation and reporting.
  • Continuously search for ways that offer more scale and better satisfaction with Customer Support teams

  • Bachelor's degree
  • Between 3 to 5 years of marketing experience, preferably in a customer focused role
  • A strong content writer with the ability to break down high-level problems, easily articulating solutions to consumer audiences.
  • Proven track record in successful execution of projects acting as project manager
  • Customer centricity : you understand what drives customer value and can translate that into marketing communication plans
  • Culturally aware : experience communicating with a Pan-European audience is a plus
  • Pragmatic, self- starting, and excellent communicator on all levels
  • An interest and enthusiasm for Electric Vehicles and the EV market
  • Excellent business English and Dutch , speaking and writing (native level)
  • Solliciteren
    Mijn E-mail
    Door op "voortzetten" te klikken, betekent dit dat je neuvoo toestemming geeft om je gegevens te verwerken en je e-mails met vacatures te sturen, zoals beschreven in neuvoo's -Privacybeleid . Je kunt je toestemming altijd intrekken