Intern KLM Mobile - customer feedback coordinator
3 dagen geleden

Wat ga je doen?

KLM Mobile - meet the team

Innovative, young, international and hard-working, but also always in for a good time : that's the KLM Mobile team! Our main focus is creating and growing state-of-the-art customer-centric apps, such as the KLM app.

Of course, that's not all : we wouldn't be KLM if we weren't constantly looking to improve our customer journey and innovate.

That's why we're always welcoming initiatives, such as augmented reality and biometric solutions.

Our mobile app is the fastest growing digital touchpoint within KLM with over 1 million monthly active users worldwide!

Within KLM the voice of the customer is extremely important. At KLM Mobile we use customer feedback to constantly improve and innovate our product.

As a Customer Feedback intern, you are the voice of the customer. You are responsible for closing the gap between which features the Mobile Team builds and what our users want us to build.

You do this by handling all incoming feedback and performing analysis.

You are not only the voice of the customer towards the Mobile Team, but also towards the rest of the KLM organization. You analyze the feedback and make sure it is transformed into features which can be embarked in the Mobile Team planning, and which our customers will appreciate.

By analyzing our customer feedback, you help us build the right product for our customers as well as drive our app growth.

Bachelor student in

ICT, Business (administration), Communication, Computer Science and similar fields with the following skills :

Excellent communication skills : You can take the team along in your story and can also convince other teams to pick up topics that arise from our customer feedback.

  • Fluent in English
  • Knowledge of agile scrum development or / and a drive to learn more about it is a plus
  • Knowledge of app development in iOS or Android is a plus
  • Wat bieden wij?

    The following terms and conditions hold :

    Assignment term is 4-6 months, (official) start date is to be determined

  • Assignment is being executed within the Mobile department
  • Assignee reports on progress during selected one-on-one meetings with various relevant teams and people
  • Assignee is located in the KLM Headquarters in Amstelveen
  • All general Internship conditions will apply
  • What do we offer?

    A place in a fast-paced, dynamic but also fun working environment where you can quickly learn and grow! Besides learning about app development, you will also discover what it’s like to work in a big corporate environment.

    There is also the option to join Taxibaan, the association for KLM interns and dual students, that organizes a lot of cool social events, like a visit to a hangar.

    Last but not least, there is a competitive allowance.

    Are you ready for take-off?

    Do you recognize yourself completely in this description and are you ready for a flying start? Click on apply and show us in your motivation letter why we should invite you for an interview.

    In your letter we not only want to see the motivation for this internship, but also why you want to work for KLM, what you expect from the internship and what you would like to learn.

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