Credit Controller - Part Time
ScentAir
Rotterdam, Netherlands
6 dagen geleden

ScentAir is the global industry

leader in sensory branding and comprehensive scent marketing solutions, delivering seven billion enduring scent impressions each year through customers in 109 countries.

ScentAir is a fast-growing, privately held company with a corporate head office located in Charlotte, North Carolina, USA.

Our EMEA offices are located in France (Toulouse), the UK (Slough), the Netherlands (Rotterdam), Switzerland, Spain and Germany.

We are looking for an experienced Credit Controller to join our team in the Netherlands (Rotterdam office) as part of our EMEA finance team.

What we are looking for :

You are responsible for delivering exceptional customer service experiences, including accurate, timely and effective billing and collection activities, and assessing delinquency status and collection activities from late payments to write-off status.

The position requires a hands-on Credit Controller who will excel under pressure, is deadline driven while ensuring professionalism and accuracy.

Success in this position would lead to higher satisfaction and improved communication with ScentAir Customers. Primary responsibilities are focused on customer collections in the Netherlands and will have capacity to expand onto international level such as Germany and Belgium, including but not limited informing customers of billing requirements and information, analyzing and prioritizing collection strategy and direction, mitigating past due accounts, and supporting cross functional teams throughout ScentAir, inclusive of other Customer Service positions, sales personnel and other functions.

You are responsible to establish customer relationship, enhance customer interface, and establish proactive positive relationships throughout customer life cycle.

ROLES AND RESPONSIBILITIES :

  • Communication with existing customer base regarding billing and payment activities to obtain promise of payment.
  • Engage in communication platform including CRM activities, customer touchpoint activities, phone interactions, emails, and additional customer communications throughout the customer life cycle.
  • Perform account receivable activities including cash postings and reconciliation, payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, and invoices and statements inquiries.
  • Distribution of monthly client statements and develop strong relationships with customer in order to work with them to resolve issues
  • Distribution of weekly debt and exposure reports to Accounts Manager and EMEA controller
  • Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, and invoices and statements inquiries.
  • Organize and attend monthly meetings with allocated Accounts Manager to discuss action to be taken for all unpaid invoices
  • Providing guidance for accounting provisions for specific debts as part of the year end process
  • Additional responsibilities that drive business results as assigned by ScentAir leadership, including but not limited to, systematize and develop processes that improve the overall Customer Experience.
  • Engage in communication platform including CRM activities, customer touchpoint activities, phone interactions, emails, and additional customer communications throughout the customer life cycle.
  • You will interact with other staff to facilitate and execute proper account creation, shipment validations and tracking, along with general operations & administration functions.
  • What you bring to the Team :

  • Associate degree; OR equivalent (3-5) years of experience in the related field including commercial collections.
  • Accounting knowledge in order to post daily payments received (around 10 a day)
  • Strong Microsoft Office (Excel) and general computer skills.
  • Project and time management skills.
  • Excellent written and verbal communications skills
  • Interpersonal skills relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact.
  • Fluent in Dutch, basic English in word and writing. Basic German is an advantage.
  • Why ScentAir :

  • In return for your skills and experience, you will be offered a highly attractive compensation package with competitive base salary, as well as an exciting and fast-paced work environment and autonomy in working.
  • 20-24 hours a week
  • Hybrid office
  • 22 vacation days on full-time base (pro-rata)
  • Fun, team-focused work environment
  • Being part of a global and fast growing company
  • LI-HP1

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