Fulltime customer care agent French AND Portugese AND English (B2T) at KLM in Amsterdam
YoungCapital
Amsterdam, NL
8 dagen geleden
source : Officevacatures

You will be working as a Business to Trade customer care agent at Cygnific, the subsidiary of KLM. As customer care agent you will be the contact for travel agencies for Air France / KLM.

As a customer care agent you answer travel related questions from travel agents by phone and email. You suggest opportunities, answer all types of questions and help them to solve their specific problem.

Rarely there will be e-mail cases as the contact with the travel agent will be mainly via the phone. You are the expert, this means that you have an answer to any question to solve the travel agents problem! You are able to exceed the travel agents expectations every day! Within this job you will be in contact with travel agents from different countries and you are the one to answer their questions.

Functieeisen

  • Minimaal mbo-werk- en -denkniveau;
  • You have excellent French, Portugese AND English language skills;
  • You are empathic, service minded and willing to go the extra mile to exceed the expectations of the customer;
  • Have experience or affinity with working in a call center and / or in a travel or airline related industry;
  • You are searching for a long term job;
  • Bedrijfsomschrijving

    YoungCapital helpt jongeren hun potentieel te ontdekken en te ontwikkelen. Want jong talent is het groeikapitaal dat elk bedrijf nodig heeft.

    Met hun frisse kijk en eindeloze energie kunnen ze de wereld veroveren. Als digital natives hebben ze nieuwe ideeën over werken.

    Ze zijn ambitieus, creatief, flexibel en connected. Ze jagen vernieuwing aan bij organisaties. Bij YoungCapital doen we er alles aan om het beste naar boven te brengen bij jongeren en bedrijven, zodat ze elkaar blijven stimuleren tot groei.

    Wij zijn connected heart en made of energy. Dat voel je als je bij ons binnenstapt. Oh, en we hebben plezier in wat we doen.

    Arbeidsvoorwaarden

  • A contract via Cygnific and a market-based salary (€1910 per month based on fulltime employment) and suitable terms of employment;
  • A good and intensive training and coaching period of 3 months during office hours (09 : 00 - 17 : 30);
  • A fulltime job for a longer period of time;
  • An exciting job at a large, professional and international organisation;
  • Company benefits like holiday allowance, discount on health insurance, pension plan;
  • Social events, like an annual Christmas theme party, Cygnific BBQ and piggy days;
  • A characteristic office in the vibrant Slotendijk area in Amsterdam;
  • Working in an international and fun team!
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