Customer Service Representative with French
Baxter
Utrecht, Utrecht, Netherlands
2 dagen geleden

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Summary

The Customer Service Representative is responsible for the daily execution of the day to day activities in the customer service department for the B2C or the B2B markets.

This responsibility includes customer maintenance (new & existing), timely delivery of products to the Dialysis products to the patients at home or to our hospitals, timely order & return processing, answering customer calls in a timely & professional manner, daily release of backorders and supporting continuous improvement efforts in general.

In this critical role, the CS Representative needs to collaborate to all relevant stakeholders such as Planning / Warehousing / Sales and Customers to create a very reliable and consistent great customer experience every single day.

This position will provide support to customers in the Benelux region.

Essential Duties and Responsibilities

Daily execution of Customer Service tasks for the B2C or B2B markets : Order management (including holidays deliveries), Telephony, Complaints & Returns, Emergencies shipments, Backorders, Credit & Rebills, Escalations

  • Supporting continuous improvement efforts;
  • Managing internal & external stakeholders

    Provision of information to patients and the Healthcare providers if applicable

    Escalation management, focal point for the team, internal groups and the customer

    Build up strong relationships with internal / external customers

    Be able if necessary to perform CSR functions to a high level of expertise

    Coordination of the logistics

    Qualifications

    Experience in Customer Service is a big asset

    Fluency in French, Dutch and English is a must

    Strong customer focus

    Enthusiast, flexible and creative

    Making quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.

    Operating in accordance with Baxter's global business practice standards and ethics

    Strong personal commitment to support Baxter patients and customer clinicians

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