Program Manager
7 dagen geleden

Are you passionate about disrupting a rapidly changing industry? Do you love to solve complex problems of scale? Do you have an uncanny knack for knowing how to help our business achieve their goals?

Are you excited about working for one of the most successful brands in e-commerce and online travel? is the world’s #1 accommodation site and the 3rd largest global e-commerce player. Our diverse team, 17,000 strong, is united by a single mission : to empower people to experience the world.

Whether in our Amsterdam HQ or at one of our 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

As we continue to scale at incredible speed and embark on our next chapter experiences, homes and apartments, new technologies we are actively recruiting the next generation of global leaders and entrepreneurs.

Our global Customer Service (CS) team is on the look-out for a Program Manager to help us transform and grow to a Global Experience Marketplace.

As Program Manager, you will coordinate & manage (a portfolio of) complex business-critical initiatives that may span across multiple departments, CS domains and / or geographies.

You work closely with people of diverse functional backgrounds (a.o. Product & Tech, Operational Excellence, Workforce Management, Change Management, Training & Quality, Business Insights, HR, Partner Service etc).

The successful candidate will report into the Director CS Operations Support and will be based in Amsterdam headquarters.

Your goal is to enable individual teams / departments to plan & execute while keeping the overall objectives, planning & success in sight.

We seek a strong stakeholder manager who will take full ownership and accountability for projects with a global scope.

If the idea of building and scaling from the ground up, managing complex stakeholder groups and helping the business achieve its roadmap is exciting to you, this may be your next career move!

B.Responsible :

Own the successful delivery of the end-to-end program lifecycle

  • End responsible for the timely delivery of the project / initiative(s)
  • Drives vision for initiative / program towards clear business objectives, scope, requirements & success criteria
  • Creates clear planning documents together with involved departments
  • Understand milestones / blockers. Track and report progress, manage overall timelines, dependencies, risks & issues & monitor interdependencies (within & outside the project)
  • Enables team members & leaders from involved departments to make quality decisions
  • Collaborates with cross-functional team to identify & build action plans to improve the impact & experience for our customers, our business and our people (creating win-win)
  • Hold each member of the project accountable for the delivery of their part of the project
  • Engage stakeholders at all levels inside and outside of the organisation
  • Provides a structure that increases the strength of CS organization & PM capabilities within other teams (e.g. agile methodology, processes & tools;
  • structure documentation, communication for scalability & development of best practices)

    B.Skilled :

    Experienced program / project manager with 7+ years in successfully managing the full end-to-end project lifecycle on complex projects.

  • PMP / PgMP or Agile Project Management certification is preferred. Additional benefit is LEAN Six Sigma background
  • Proven ability to navigate & execute the project in agile environment, without complexifying / over-engineering things
  • Communication & relationship management

  • Adept communicator that thrives with a great deal of ambiguity & conflicting priorities. Influential, open with ability to work with, influence, and align with multiple stakeholders across all levels of the organization.
  • Enabling strong collaboration, team- & stakeholder management

  • Skilled negotiator who focuses on win-win solutions to tough challenges
  • Personal traits :

  • Enjoy a fast paced, dynamic environment and able to work under pressure
  • Pragmatic, able to solve several impediments by him / herself & can-do mindset
  • Organised & structured

  • Acute business acumen and understanding of organizational issues & challenges
  • Result oriented & customer focused
  • Proven analytical and problem-solving skills with excellent organizational agility and able to meet tight deadlines and prioritize in a fast-
  • paced, rapidly changing environment. Organized with a natural inclination for planning strategy & tactics. Problem-solving & root cause identification skills

    Change leader

  • Solid understanding of change management, how people go through changes
  • Cultural awareness
  • Able to travel internationally for 20% of the time

    Our reward philosophy is designed to give you the best deal’ possible :

  • Opportunity to grow professionally and to shape the future of the global travel industry
  • A high-scale, complex, world-renowned product
  • See the real-time impact of your work
  • Smart, driven colleagues and a fast-paced, performance-driven culture
  • Great headquarters in Amsterdam, one of Europe’s most cosmopolitan cities
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