Taken en verantwoordelijkheden
Providing information about products to Customers;
Providing support to customers, including end-users and re-sellers, via telephone, generated web forms and email;
Trouble shooting and problem solving with customers;
Achieving and maintaining service level targets;
Escalating repairs to local workshops;
Making appointments with logistic partners for returns;
Effective use of the systems and tools available to Customer Care Centre;
Handling escalations which are customer generated;
Contributing to overall Customer Care team performance, including support and assistance of other team members at local or non-local offices;
Logging general inquiries and frequently asked questions;
Perform ad-hoc duties and service projects as assigned by management
Processing accessory / product requests;
Liaising with workshops, customers and logistics department to offer substitution models.
MBO education or similar work experience;
Fluency in German and English (native or almost native), oral and written;
Previous experience in technical support organization is highly preferred;
Good communications skills;
Knowledge of Microsoft Office;
Capable of functioning in a fast paced contact centre environment;
Must have a strong initiative, be positive and a quick learner;
Ability to work independently and in a team environment when necessary;
Attention to detail;
Ability to deal with complaints from customers;
Ability to manage time wisely to meet call handle time and work with targets;
Flexibility to work various shifts;
Passion in technology.
Over onze klant
Job Profile As a Customer Care Professional you will handle the customer inquiries and repair requests in a courteous and professional manner while providing a general level of technical support and trouble shooting to customers.
You will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer satisfaction.
Fulltime / Parttime
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