This position will be responsible for managing all operational capabilities in support of the Europe and MEA business units while collaborating directly with customers and sales leaders to meet the growth initiatives of the region.
These operational capabilities include account management, order management, technical support, logistics, demand planning, administrative and accounting functions.
This leader will effectively work between the sales & operation organizations of the company to service end customer needs.
Manage the operations staff in the Hoofddorp InVue office.
Establish process and procedures, and revise when necessary for changes in business.
Ensure the customer is serviced full cycle (inquiry to after delivery support) to the expectation of the customer as well as InVue management.
Ensure the controls are in place and processes are executed for all financial transactions affecting the office.
Assist corporate with Human Resources and Payroll related functions including on-site recruitment, orientation, employee relations, benefits and compliance.
Manage sales and marketing administrative support roles.
Understand and manage the complexities of the business operations and know when and where improvements need to be made and where the position should focus.
Manage projects assigned on an as needed basis.
Lead effective management of demand & supply for the EMEA region to service the needs of customers as well as meet the financial goals of InVue.
Collaborate with sales leadership on regional growth strategies.
Provide direct operations support to high profile accounts including demand planning, QBR facilitation, project management and escalations.
Work closely with US counterparts in product marketing, quality, engineering and planning to service the needs of the EMEA market.
Manage country specific 3rd party service partners.
Completion of HBO or Bachelor Degree’s in Business or related field.
A minimum of 5 years people and department leadership experience.
Previous experience working for a multi-national organization.
Experience in Customer Service, Logistics, Accounting and HR administration.
Customer facing account management experience.
Advanced knowledge in Microsoft Word, Excel, PowerPoint and Outlook.
Capable of working with individuals at all levels and across all departments of an organization.
Independent and resourceful.
Excellent communication skills, both verbal and written.
Ability to work under pressure, multi-task and meet deadlines.
Fluent in written and spoken English and Dutch.
Italian, French, German and Spanish languages a plus.