Customer Service RepresentativeGerman / English
USG People Germany GmbH
Maastricht
11 dagen geleden

Ihre Aufgaben :

  • Contacting customers, showing empathy in order to enhance customer satisfaction
  • Make balanced decisions concerning compensation given to customers
  • Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required
  • Thorough investigation in customer background prior to making outbound call
  • Share information in database and inform team members and other relevant parties
  • Signalize bottlenecks in processes and guidelines and suggest solutions
  • Provide customer feedback to OM for further distribution and handling
  • Manage own case load
  • Ihr Profil : Near-) native German

    Near-) native German

  • Fluent in English (corporate language)
  • Fluency in any other European language is a plus
  • Strong focus on sustainable customer satisfaction
  • Excellent communication skills, in particular empathy and listening skills
  • Problem solving through customer focus
  • Able to identify and act to customer reaction in appropriate manner
  • Previous outbound calling experience is beneficial
  • Stress management handling workload and demanding customers
  • Accuracy with data handling
  • Team player
  • Good computer skills
  • Unser Angebot :

  • Working hours 40 hours a week, Monday to Friday
  • Working in a growing international company in a young, ambitious, professional and dynamic environment
  • Direct contract with our client
  • A comprehensive relocation package is applicable
  • A competative salary
  • Bonus possible
  • Begeistern Sie uns mit Ihrem Talent!

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