An exciting opportunity awaits the perfect candidate for the position of Business Manager Klarna. As Business Manager Klarna you will be responsible for our sites in Groningen (NL) and Rostock (DE).
The Business Manager is directly responsible for the profitability and growth of his / her business unit by steering on employee performance management, service quality and client interaction.
The Business Manager manages a team of team leaders, QAs and Trainers, reports directly to the Client Service Manager and achieves his / her goals with the help of Transcoms support departments.
The primary objective of the position is to build a customer centric team that deliver world class experiences in every interaction.
To your help you have a strong account management team ensuring consistency across all delivery locations for the Global account.
TASKS & RESPONSIBILITIES
Build trust with the client, always deliver amazing client meetings (WBR, MBR)
Empower and coach your team leaders to build world class teams
Collaborate within BM-team (three at this stage)
Collaborate and plan operation with account RTM and TQM
Plan the operation 3-6 months ahead
Own the operational beat’, weekly and monthly
Ensure high employee satisfaction by building trust in the team
Have a good understanding of pricing structure and profitability targets, and how you can impact them
Ensure a Smooth and profitable operation
Ensure that targets are set for each employee and empower the team members to outperform
Act and adjust, know the result, learn from them and always improve
A market competitive salary
Company phone / laptop
The challenge to lift your own department to a higher level in a creative way
Travel to our other sites / client locations abroad
The opportunity to enrich the quality of the project with your experience
A positive working atmosphere and the freedom to act independently
Bachelor degree or equivalent in experience
3 years successful managerial experience in the Customer Contact (or closely related) industry
Strong in setting clear objectives and priorities and stimulating efficiency
Able to lead and improve the department in a professional manner
Experience in a strong results-oriented environment
English - minimum B2
You work with an entrepreneurial mindset
You are motivated and enthusiastic and have commercial instincts
You have excellent leadership skills to inspire even those who do not report directly to you
You have strong analytical skills to interpret results and take decisions based on facts and figures
You inspire and challenge other people to get the best out of themselves
You have great personal energy and enjoy a lively environment
Does it sound interesting? We’re waiting for your resume!