Customer Support Coordinator
Boxmeer, NL
4 dagen geleden

As Marel continue to grow, we have an opportunity for someone to join us within the role of the Customer Support Coordinator (CSC).

As the key customer representative and point of contact for customer enquiries and requests. The main responsibility is to provide best in class customer service from the point of initial contact until successful fulfillment of the customer’s request.

The Customer Support Coordinator (CSC) should also pro-actively work to provide and promote service solutions and spare parts to the customers.

To be able to do this the Customer Support Coordinator (CSC) needs to have a good understanding of Marel’s service solutions and products.

What you’ll be doing

As the Customer Support Coordinator (CSC) will work in close collaboration with multiple internal stakeholder to ensure an aligned approach to the customer, proactively driving customer satisfaction and sales of services and parts.

This includes preparing, conveying and following up on proposals as well as preparing and following up on execution of service events.

  • Receive and process customer requests for service and spare parts
  • Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades
  • Close dialogue with customer to understand needs and urgency of requests
  • Actively promote solutions to customers
  • Gather information, prepare and communicate quotations for service solutions and spare parts
  • Follow up on outstanding quotations and processes order confirmations from customers
  • Prepare service events (resources, spare parts etc.) with SPC and Scheduler
  • Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
  • Pro-actively follow up with customer if there are changes to the plan
  • Update customer about status and progress on his requests in a proactive manner
  • About You

  • Excellent communication skills and ability to work in a multi-discipline team environment
  • A naturally outgoing individual with a profound ability to interact with customers and teams alike
  • Ability to build trust and lasting relationships with the customers
  • A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals
  • Ability to execute agreed tasks and deadlines against performance criteria (KPI)
  • General education in business administration preferred, College education preferred
  • Communication, customer relations or similar training preferred
  • Knowledge of customer service processes and preferably worked in a Sales / Service environment. Experience from Industry preferred
  • We offer

    We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track of one year.

    You will be guided by our organization and an experienced coworker, that will teach you the specialist knowledge of our advanced equipment.

    On an annual basis, you will create a personal development plan so your professional and personal development are always top of mind.

    Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.

    deze vacature melden

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mijn E-mail
    Door op "Doorgaan" te klikken, betekent dit dat je neuvoo toestemming geeft om je gegevens te verwerken en je e-mails met vacatures te sturen, zoals beschreven in neuvoo's -Privacybeleid . Je kunt je toestemming altijd intrekken