As Marel continue to grow, we have an opportunity for someone to join us within the role of the Customer Support Coordinator (CSC).
As the key customer representative and point of contact for customer enquiries and requests. The main responsibility is to provide best in class customer service from the point of initial contact until successful fulfillment of the customer’s request.
The Customer Support Coordinator (CSC) should also pro-actively work to provide and promote service solutions and spare parts to the customers.
To be able to do this the Customer Support Coordinator (CSC) needs to have a good understanding of Marel’s service solutions and products.
What you’ll be doing
As the Customer Support Coordinator (CSC) will work in close collaboration with multiple internal stakeholder to ensure an aligned approach to the customer, proactively driving customer satisfaction and sales of services and parts.
This includes preparing, conveying and following up on proposals as well as preparing and following up on execution of service events.
We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track of one year.
You will be guided by our organization and an experienced coworker, that will teach you the specialist knowledge of our advanced equipment.
On an annual basis, you will create a personal development plan so your professional and personal development are always top of mind.
Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.