A Customer Service Specialist pays attention to each aspect of the task as you perform it to minimize errors. Once you have an idea of the tasks you need to complete and when each task needs attention, focus on performing each job as skillfully as you can.
You will communicate as a Customer Service Specialist with different departments internally such as logistics, receivable specialists and the account manager.
But also internationally depending on which country your customers are based. There will be days where you will also be asked to perform the backup of a colleague, and this is where you organizational skills will be called upon.
What we offer
Who you are
What will you do
As a Customer Service Specialist in Dow you will manage the entry of orders, from the initial contact with the customer or electronic channel.
Through material flow to the time the product arrives at the correct time. Arrive at the time with the correct product, with the correct equipment and correct paperwork to the customer.
Furthermore, in the event of a service failure you will initiate the correct action for resolution of the failure, and take the lead position in resolution for the customer.
Where will you work
Dow Terneuzen is the second largest production site of Dow globally and the largest Dow site in the Benelux. Dow Chemical's service center consists of a strong and multicultural team of talented individuals.
As Customer Service Specialist you will interface with customers, multiple business and functional partners to deliver exceptional service to customers and profitability to Dow.
Working for Dow is divers and fun! Not only is the job interesting and challenging but you are also rewarded by the amazing colleagues you encounter, the canteen that provides yummy food at lunch and the get-togethers that are organized for fun and team bonding!
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
Om te solliciteren heb je een account nodig. Bij je eerste sollicitatie maak je dit eenvoudig via het sollicitatieformulier aan.
Bij een volgende sollicitatie kun je inloggen en worden je gegevens opgehaald. Met je account kun je inloggen op Mijn Tempo-Team.
Hier kun je de voortgang van je sollicitatie(s) volgen en je persoonlijke gegevens en cv aanvullen zodat wij de beste baan voor jou kunnen vinden.