Are you knowledgeable about computer systems, electronic systems, and software applications? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services?
We are looking for a Technical Support Specialist , based in Tilburg , to solve technical problems and provide support for all assigned areas.
About the Role
How you will contribute
Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery.
Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to;
Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support.
Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification.
Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
Provides change management support during the weekend when on call.
Participates, enforces, and follows syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
Provides onsite support for new site launches and server / network refreshes.
Other duties as assigned.
Your Key Qualifications
A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
Solid attention to detail and the ability to create and document process and procedures.
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
Excellent organizational and problem solving skills.
Ability to handle multiple tasks.
Strong written and verbal skills in English.
A strong understanding and working knowledge of desktop hardware, operating systems and software.
A good understanding of network systems and protocols as well as server hardware and operating systems.
Driving license will be required.
At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing.
syncreon complies with national, state and local orders.
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally;
stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
At syncreon, we partner with customers, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon to provide specialized logistics, operational excellence and value added solutions in : Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.
We specialize in the design and operation of supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies.
Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities.
Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and / or submit further background information.
Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.