Customer Relationship Manager Representative - Benelux
16 uur geleden
source : JobLeads

TomTom Telematics is a Business Unit of TomTom dedicated to fleet management, vehicle telematics and connected car services.

WEBFLEET is a Software-as-a-Service solution, used by small to large businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency.

In addition, TomTom Telematics provides services for the insurance, rental and leasing industries, car importers and companies that address businesses as well as consumers.

TomTom Telematics is one of the world's leading telematics solution providers with more than 809,000 subscriptions worldwide.

The company services drivers in more than 60 countries, giving them the industry's strongest local support network and widest range of sector-

specific third party applications and integrations.

More than 49,000 customers benefit every day from the high standards of confidentiality, integrity and availability of our ISO / IEC 27001 : 2013 certified service, re-

audited in November 2016.

Are you looking for a job where you are responsible for developing our customer retention program, identifying up sales opportunities and promoting state-

of-the-art technology and a world-class brand? Then this might be the perfect opportunity for you! Your primary purpose is to look after our valued Dutch speaking customers in the Benelux region.

You will have daily contact with our customers and increase our customer loyalty and satisfaction.

As a member of the global TomTom Telematics team, you will have to deliver the following :

  • Contribute to develop - our customer retention program and measurement for customer loyalty and satisfaction.
  • Coordinating actions with internal and external parties to make sure the customer gets a solution they need and to make sure we become a valued business partner instead of just a provider.
  • Guiding our customers in the use of our software and to make sure they are maximizing the benefits.
  • Having contacts with existing customers in the Benelux mainly through emails and phone.
  • Proactive customer relationship management.
  • Discover new business opportunities of existing customers in order to maximize revenue.
  • Active participation in improving procedures, internally and externally.
  • Prepare, analyze and distribute customer's reports on demand.
  • To be successful as a CRM Representative, this is the kind of profile we have in mind :

  • Fluent in Dutch and English.
  • French is a plus.

  • You have at least 2 / 3 years of experience in a similar role or in Sales.
  • You have analytical skills and you enjoy helping customers in optimizing their businesses.
  • You have excellent verbal and written communication skills.
  • You have very good organization skills and the ability to prioritize.
  • You have a positive and proactive attitude.
  • You are an empathic listener, who understands the needs of our customers and translate it to solutions.
  • You are a team player with customer service orientation.
  • Enjoy working in a team in an international and dynamic environment.

  • Excellent computer and administration skills.
  • The chance to work in a fast moving, innovative and international team, dealing with all kind of different countries and cultures.
  • You will never get bored! We move fast like a "start-up" but have the benefits of a billion euro company.
  • A company culture that likes to work hard and play hard.
  • We like to have fun.

    There is no point coming to a job everyday if you don't like the people you work with.

  • Decisive actions.
  • We don't like to wait.

    It's in our DNA to move forward.

    So it only makes sense that we don't jam the company with lots of layers.

    We make things happen, quickly.

  • Flexible benefits, 25 annual leave days, flexible holiday plan, collective health insurance, pension scheme, up to 50% discount on products, bonus scheme.
  • For further information, please visit / telematics

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