Our Company EG Group services has about 5,000 forecourts in Europe and 800 in the US. In each of our markets, we are a major player, operating under strong brand names such as Esso, BP, Shell and Texaco.
Our convenience store operations are a key component of our future growth strategy. Our mission is to be Europe’s leading independent forecourt retailer where we can take care of the needs of people on the road.
Starting from a consistent, pan-European strategy and knowledge, we give great attention to local execution to meet the demand of our customers and service station operators.
Within EG Fuel our mission is to achieve World Class Customer Satisfaction and maintain our market leading status within our business.
We are looking to expand our B2B Customer Service team in Breda with an employee who will support the envisioned world class customer experience.
Tasks and Responsibilities
Oversee the entire customer service process from making customer calls, order entry, logistic follow-up, support invoicing and cash collection;
Manage : entry of sales orders, on-time creation and sending of invoices through our first class ERP system (SAP);
Communicate proactively with (internal & external) customers - focus on the TOP customers to maintain a solid customer relationship by handling their questions and concerns with speed and professionalism.
Follow-up on issues through phone, email and ensure correct credit note management;
Follow-up the daily administration of the customer files and databases;
Carry out field visits with Account Managers in order to understand the market and the customer needs;
Provide support to the sales team through a good communication and positive interaction;
Customer focused and solution oriented
MBO+ / HBO education and / or work experience level
Positive and self-motivated with the drive to achieve qualitative and quantitative results
Strong communicator (externally and internally)
At least 12+ months working experience in a customer service environment
Financial experience or affinity with analysis is a pre
Excellent attention to detail - logical and thorough in approach
Resilient and able to work under pressure
Prepared to change and challenge
Approachable and able to deal with people of varying levels, knowledge and experience
Adaptable and flexible to ensure consistency in service to the customer
Languages : Fluent Dutch and English is essential, French is a pre
Good MS Office Knowledge
We offer you a challenging position in an international and dynamic retail environment. You will be part of an ambitious Fuel Finance team, where you will be supporting B2B Sales and Sales Managers.
EG Group has a constant active focus on ways to expand the company. This dynamism creates an challenging environment with the possibility to expand and further develop your knowledge and expertise.