Field Support Engineer (Drive Technologies)
Rockwell Automation
Capelle aan den Ijssel
6 dagen geleden

Job Description

The Field Support Engineer serves as a main point of contact for Rockwell Automation’s customers and serves as company liaison with customers on administrative and technical matters for assigned projects.

Regional travel is required, up to 25%. The engineer is responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.

Responsibilities :

  • Responsible for effectively providing services to support the installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
  • Provides customer support through the performance of installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • The operational implementation of preventive and corrective maintenance.
  • Projects (upgrades, renovations and startup of new drives).
  • Provide training on drive applications.
  • Manage Industrial cleaning in close collaboration with subcontractors.
  • Consultation regarding the application of products, technologies, manufacturing processes and industry specific applications
  • Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations.
  • Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware / firmware updates and upgrades.
  • Instruction / training of customers on proper use, operation and maintenance of Rockwell Products.
  • Development, implementation and execution of predictive and preventive maintenance programs.
  • On-call emergency service support and troubleshooting assistance (24X7).
  • Travel to customer sites from the service engineer's field office location or home office will also be required.
  • Minimum Qualifications

  • Bachelor's degree in an Engineering discipline (e.g. electromechanics, electricity).
  • 3-5 years’ experience
  • 2 or more years of successful site support or controls engineering Experience with Automation platform
  • A broad technical interest (e.g. Automation, Drive Technologies, Motion Control).
  • Proficient with Automation software portfolio
  • Valid driver’s license
  • Fluent in English and Dutch language, both spoken and written
  • Ability for regional travel 25% of the time
  • You have a good knowledge of drive techniques and low voltage.
  • Knowledge of medium voltage
  • Experience in a position of Field Service Engineer or in a technical-commercial environment
  • You communicate very fluently in Dutch. You are also proficient in English.
  • Successful candidates must possess outstanding problem-solving and analytical skills, the ambition and ability to work independently, have strong communication skills, and excellent conflict resolution skills.

    Must be able and willing to travel and work at customer sites, and must be flexible to work overtime, weekends, and holidays to meet customer requirements.

    Desired Qualifications

  • PLC software development skills
  • application knowledge
  • Drives start-up and troubleshooting
  • HMI software development
  • Advanced Ethernet network experience
  • RA software experience. Specific with FTViewME, Logix5000, Drive tools
  • VCA Certificate
  • NEN3140 Certificate
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