Wholesale Representative
Polaroid Originals
Amsterdam, The Netherlands
6 dagen geleden

Job description

The Wholesale Representative is responsible for resolving all customer service requests via a variety of channels. S / he is responsible for building, maintaining and proactively driving relationships that lead to exceeding the customer’s expectations and increased brand loyalty thus supporting the company’s growth.

Objectives of the role

  • Provide excellent Customer Service at all times
  • Ensure accurate end to end management of orders
  • Achieve KPIs / performance metrics set
  • Adhere to processes and constantly seek and offer opportunities to improve them
  • Display Polaroid values consistently
  • Technical requirements

  • Providing outstanding customer service by striving to exceed expectations at all times
  • Resolution of customer inquiries in an accurate and timely manner
  • Accurate customer order creation and return management
  • Coordinating with logistics team to ensure timely and successful order shipments, troubleshooting where needed
  • Clearly communicate with multiple departments to ensure customer satisfaction
  • Proactively manage workload and time to ensure tasks get completed
  • Strive to self-develop by providing and seeking feedback to / from colleagues and taking action on feedback and development opportunities
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • The ideal candidate

  • Communication, analytical and problem-solving skills
  • Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines
  • Flexible
  • Cultural awareness
  • Quality oriented
  • Team player
  • At least 2 years of proven customer service experience (B2B is a plus)
  • Prior experience with retail, ecommerce is a plus
  • Fluency in spoken and written English is a must
  • German is required
  • Strong understanding of MS office, ERP (NAV) and CRM systems (Zendesk) is a pre
  • Experience with customer’s booking systems
  • What to expect

    This is a full-time role based in our Amsterdam HQ. You will be reporting directly to the EU WS Customer Service Manager and working closely across the whole team.

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