What you’ll do
You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence).
Advising merchants regarding the best implementation practices and also address specific merchants’ issues.
Be a key source of knowledge on the Adyen platform and APIs, the underlying technologies, and industry-standard integration methods and best practices.
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
Work on internal projects that will help scale the international support team within Adyen.
Who you are :
You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision.
You like to create impact within Adyen as a company. We don’t limit ourselves to streams but dare to step out of our comfort zone and fix / automate things that can be done better
You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
You have native, bilingual or full professional proficiency (written and verbal) in English and French.
We offer a competitive salary, knowledge sharing internal events, exchange program to other offices and great career opportunities.
Become part of an international work environment and take your career to the next level!