Technical Support Engineer : Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.
Provides support to customer / users where the product is highly technical or sophisticated in nature.
SAN connectivity methodologies for storage systems -TCP / IP and Networking -RAID -NetApp Storage System operating systems such as Data ONTAP or E-
Series Operating System (EOS) -NetApp solutions developed around specific applications involving E-Series and / or FAS storage systems -
The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.
Responsibility and Interaction :
as well as on-going review of activities and priorities. -The ideal candidate will be an important contributor or lead on team projects.
or equivalent work experience.