Technical Support Engineer (Hardware)
NetApp
Amsterdam EMEA HQ
17 dagen geleden

Job Summary

Technical Support Engineer : Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Reports design, reliability and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.

Provides support to customer / users where the product is highly technical or sophisticated in nature.

Job Requirements

  • Good written and verbal communication skills.
  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and / or ambiguous situations.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Ability to follow standard engineering principles and practices.
  • Creative approach to problem solving.
  • Basic understanding of the following protocols and applications : -NFS, the UNIX remote file sharing protocol -CIFS, the Windows NT remote file sharing protocol -
  • SAN connectivity methodologies for storage systems -TCP / IP and Networking -RAID -NetApp Storage System operating systems such as Data ONTAP or E-

    Series Operating System (EOS) -NetApp solutions developed around specific applications involving E-Series and / or FAS storage systems -

    The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.

    Responsibility and Interaction :

  • Responsibility -The types of tasks this individual is responsible for are a mix of structured and unstructured tasks. -This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.
  • Interaction -This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned projects.
  • There may be communication with employees in other functions as required. -General direction is provided on routine work, and detailed direction is provided on new projects and assignments;
  • as well as on-going review of activities and priorities. -The ideal candidate will be an important contributor or lead on team projects.

    Education

  • Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience;
  • or equivalent work experience.

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