Leading the future of luxury mobilityLucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience.
Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.
The role of the Inside Sales Associate is to engage with prospective customers and businesses interested in Lucid Motors vehicles.
Our Inside Sales Associates inspire and educate customers on the benefits of electric drivetrains, demonstrate the advantages of our vehicles, and personalize the experience to each customer.
We prioritize a world-class customer experience, and our Associates play a key role in building the Lucid Motors brand through their delivery of that unparalleled experience for our customers.
Our ideal candidate has an unwavering commitment to educating and inspiring customers through demonstrable interpersonal and communication skills.
You are an active listener and attentive storyteller capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid.
The Inside Sales Associate role combines sales, marketing and businesses development requiring a high-degree of customer-focused energy.
The Role :
Manage a full sales-cycle from initial interest through sales activation
Maintain active engagement with prospects and customers through multiple channels (phone, email, chat)
Assist in hosting and supporting marketing events to continue to increase public awareness about Lucid products
Maintain up-to-date product knowledge and their value to our customers
Think critically about sales data and recommend new and scalable strategies to improve both sales numbers and the customer experience
Identify inefficiencies and pain points in existing workflows for prospects / customers and clearly communicate how we can solve these issues
Meticulously record customer feedback to improve both products and processes
Deliver a customer experience that you would personally want to have
2+ years of professional experience in sales, marketing, support or other customer-facing role
Prior experience selling through multiple channels : phone, email, chat, and in-person
Passion for a fast-paced, high-growth environment
Strong storytelling, listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking)
Ability to obtain DMV Salesperson License
Self-starter and quick thinker who thrives in ambiguous and rapidly changing situations
Excellent communication, interpersonal and organizational skills and the ability to relentlessly prioritize
Preferred : Proficiency with Salesforce or another CRM, Prior experience in automotive, hospitality, or luxury retail industries