Customer Success Manager (Saas, eCommerce)
Eindhoven, NB, nl
1 dag geleden

Manage key accounts

  • Develop and maintain an active relationship with our key accounts
  • Introduce Roadmap and vision and new products at existing customers
  • Aligns all team resources around customer’s vision
  • Roadmap alignment & input
  • Manages a portfolio of customers and drives best practice sharing from across customer base
  • Single point of contact
  • Understand customer goals and ambitions and act as a trusted advisor to help align tools and use of best practice to achieve customers’ strategy
  • Owns engagement / success plans and scorecard
  • Perform customer health checks
  • Advise customers on best practice for data gathering & the importance of quantitive analysis, measurement & feedback
  • Program / Project / Account Management

  • Planning & prioritizing projects and tasks with customers & internal project teams
  • Assist in defining approach to achieving customers strategy & goals
  • Be commercially aware of the scope of work & ensure delivery within budget
  • Ongoing awareness and mitigation of risks
  • Manage, coordinate and guide project and internal teams
  • Assist in Services Reviews from Cloud & Support teams
  • Identify opportunities

  • Expand market share through increase penetration of existing customers
  • Focus on the business side of installed base customers, identify business drivers and needs
  • Position the company as a long-term strategic partner
  • Organize and deliver product presentations for customers with the assistance of product specialists
  • Defining the right business proposition
  • Monitor product implementation cycle
  • Minimum qualifications

  • University degree
  • At least 2 years account and / or customer success management experience, ideally in the high tech or retail environment
  • Professional appearance and the natural ability to command presence
  • Strong interpersonal & relationship skills and the natural ability to communicate effectively internally and externally with both technical and non-technical personnel in a confident and friendly manner
  • Highly organized and meticulous individual
  • Sufficient general knowledge of information technology and web based systems
  • Ability to understand & learn what comprises an ecommerce eco system
  • Excellent verbal and written communication skills. Fluent Dutch and English
  • Capable of delivering effective business presentations to different crowds
  • Self-starter, positive
  • Relationship builder, diplomatic, capable of dealing with complex situations
  • Available to travel predominantly within the Netherlands and some in EMEA
  • Must be willing to relocate to Amsterdam
  • UpStarter Benefits

    We connect highly skilled candidates in technology with companies looking to expand their team. Accompanied with the many highlights of moving to there are some "life things" that need to be sorted - like securing a job, finding housing, getting suitable health insurance, meeting a network of new friends, and more.

    We help you navigate the odds and ends of relocating so you can focus on the fun parts of exploring and getting settled in your new home.

    Please contact resourcing if you are interested in this position.

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