Technical Account Manager
3 dagen geleden

What you will do

  • Become the resident technical / product expert, from monitoring customer’s product performance to debugging and troubleshooting, in addressing customer needs
  • Create and maintain strong relationships with customer key technical stakeholders by enabling quality delivery aligned to the customer’s business outcomes
  • Collaborate with the Customer Success team to achieve sustainable growth
  • Liaise between customers and Mitek regarding technical issues
  • Conduct regular technical calls with customers to precipitate questions becoming issues, provide guidance and troubleshoot
  • Post go-live customer-facing implementation / integration support
  • Engage with customers to support the implementation of new / expanded use cases, or to troubleshoot issues with existing use cases
  • Stay informed of Mitek's technical product changes and new features
  • Transfer that knowledge to current customers and support them in consuming the changes
  • Support customers through platform migrations due to EOL of legacy products
  • Communicate the progress to both internal and external stakeholders
  • Who you are

  • Strong communication skills and imaginative, bold thinking in all situations
  • Demonstrated success in influencing others
  • Displaying executive presence and confidence
  • What you need

  • IT or SaaS industry background, ideally with client-side and server-side service delivery
  • Experience in a customer-facing role
  • Experience in managing multiple stakeholders and projects
  • Strong service delivery, time, project and priority management skills
  • Degree or equivalent in Computer Science, Engineering or equivalent
  • Experienced in SaaS operations and technical infrastructure
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