Chapter Lead Insurance
Amsterdam , NL
2 dagen geleden

The opportunity

As a Customer Journey Expert (CJE) for Insurance (40% of your time), it is your responsibility to ensure efficient and customer-oriented flows, taking all requirements and constraints into consideration (e.

g. digital first strategy, group insurance strategy, focus on development of fee income, partners, IT, legal & compliance).

As Chapter Lead (60% of your time) you will have the following responsibilities :

To manage, coach, inspire, develop, evaluate and assess employees (currently 8 FTE’s)

To create the required environment and enable employees to perform at their best

To keep expertise related to the work field up to date.

To propose training / courses, professional literature.

To play a role model to generate curiosity of your team towards other domains of expertise

As Chapter lead, you may be invited to travel occasionally abroad for some meetings or trainings

Roles and responsibilities

Working together in self-steering teams with colleagues having different expertise

Acquiring deep understanding of the market and our Customers to create the best possible offer and journeys for our Private Individual Customers and Business Professional Customers

Designing and developing seamless customer journeys that ensure the best possible online experience for our users from beginning to end, in line with our digital first strategy , by :

Creating and maintaining product offer, services and processes in collaboration / co-creation with our three insurance partners

Continuously monitoring new trends & solutions in the market to improve ING offer

Offering a portal with insurance product offer proposed by the insurance partner(s)

Being innovative by challenging existing trends and consider new developments in the market

Managing complex projects involving various internal and external stakeholders

Ensuring efficient communication via the different channels and touch points

Managing the collaboration between the different internal and external stakeholders, and colleagues in other teams with the aim to create added value to our customers

Understanding and being accountable for respecting strategy, business principles and regulations

Managing the collaboration between the different stakeholders, 3rd party relationships (NN) and colleagues in other teams, including Group Insurance, with the aim to maximize added value to our customers

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and always being a step ahead .

In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.

You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and you are eager to propose creative solutions to problems.

People manager

Interest for our digital first strategy and a taste for digital and IT developments

Driven and customer focused, loving to collaborate with different people, including partners

Proven planning and organizational skills. Project management experience is an asset. Ability to work in an international context is a strong asset.

Strong analytical skills

Strong communication skills : written and oral

Strong stakeholder management skills, including with external parties

Ability to develop a long term vision and translate this vision into concrete actions

Fluent in English and Dutch

Master degree, with minimum 5 years of relevant experience

Knowledge of Insurance in a strategic and operational context (products, trends in The Netherlands and international) is desired

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility.

In return, we back you to develop into an even more awesome version of yourself.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https : / / www. / netherlands / Why-ING / benefits.htm

The benefits of working with us at ING include :

  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues
  • Work Agile, so new ideas come to life faster
  • Apply

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