Want to work for a company where you can have a genuine impact, be passionate about what you do, and work with a great team of people?
At FastSpring, we work hard while keeping a fun, collaborative, international and casual atmosphere. In the heart of Amsterdam's tech-
district (and just a 10-minute bike ride away from the city centre) FastSpring has it's office in the WeWork building, right next to Zuid station and tons of bars and restaurants.
If you're highly driven and want to work at an exciting, fast-growing e-commerce and subscription management SaaS company, consider joining the FastSpring team.
We offer a dynamic work environment, competitive compensation, equity, growth opportunities, benefits, and more for the right candidate.
The Sales Engineer works closely with clients, the FastSpring sales team, and all internal operational groups to assist in the sales process and manage new store implementations.
They are instrumental to the process from pre-sales through to site launch, and the transition to operations and the client success group.
The job often requires the comprehensive demonstration of FastSpring's product to technical and non-technical audiences in pre-
and post-sales meetings. In addition, this position communicates project status of new store launches to the organization and optimizes the overall new client store implementation process.
The position will be based at FastSpring's headquarters in downtown Santa Barbara.
Lead technical sales presentations, design, and / or integration discussions in support of priority sales and business development opportunities
Serves as liaison between sales and product, with the purpose of removing technology-related buying objections from prospects
Independently lead and coordinate all aspects of the client's technical product evaluations, from integrating with FastSpring's platform to helping prospective customers interpret data in the context of their environments
Architect and demonstrate seamless integrations between FastSpring and client systems
Lead integration of advanced FastSpring e-commerce services in support of optimizing top strategic accounts.
Ensure total customer satisfaction with the customer's implementation experience
Prepare and present technical proposals and RFIs / RFP responses
Involved in determining root cause of customer issues and assisting in corrective action
Collaborate with sales representatives to ensure all aspects of the sale are aligned
Assists in generating new business and ensures growth of existing accounts
Provides technical training to clients and communicates customer feedback for future product developments.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies.
Minimum of 5 years of relevant experience in supporting SaaS, web application and e-commerce technologies
Strong front end web development skills using HTML, CSS, and jQuery are required.
Experience with back end programming languages like Python or PHP, and tools like Postman for API support and integration are required.
Strong administrative skills in a CMS framework such as WordPress or Joomla! Is required.
Strong eCommerce domain knowledge is required for areas such as checkout processes, DRMs, fulfillment solutions, ESP, ESD, Google Analytics, Google Tag Manager, Payment Gateways, are very important.
Experience working in customer success, technical support, or development a plus
Experience with a sales philosophy such as Selling Through Curiosity is a plus.
Excellent organizational, interpersonal, and leadership skills. Confident, clear, and dynamic communicator; outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences required
Bachelor's degree in engineering, computer science, information systems, or related area or demonstration of equivalent knowledge
Calendar management skills, including the coordination of complex and multiple participant meetings
Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
Ability to focus on results while working independently when given broad direction and desired results
Ability to adapt to changing goals based on customer demands and market conditions while working with sales and product development teams
Strong problem-solving skills : must be capable of accurately assessing needs, maintaining a calm, focused business demeanor, and taking quick action to resolve issues
Working knowledge of Microsoft products such as PowerPoint, Excel and Word are required.
Use of Zendesk, Salesforce, Truly, Chorus, JIRA, Confluence are all excellent additions.
Must be able to work in the United States legally.
About the Company
With thousands of customers worldwide, FastSpring powers the digital economy with a cloud-based e-commerce & subscription management platform that helps software & SaaS companies monetize their products and services online, and on a global scale.
FastSpring provides an end-to-end payment processing, merchandising & fulfillment solution for companies that sell desktop software, SaaS, video games, e-
books and other digital products.
FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.