Customer Service Representative (German)
Mercedes-Benz Customer Assistance Center Maastricht
Maastricht, Limburg, Netherlands
5 dagen geleden
source : Top Language Jobs

Great people Cool atmosphere Customer focused AND always on the move Challenge yourself and grow with us Be part of our multicultural community We are the whole world in a charming city We are the Mercedes-Benz Customer Assistance Center The organisationThe Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimlers Mercedes-Benz Cars Marketing Sales In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz AMG smart Setra and Mercedes me 24 hours a day 7 days a week 365 days a year we ensure our customers mobility with our roadside assistance Additionally we take care of all kinds of enquiries about passenger cars trucks and vans during our opening hours For our customers we are maybe the most important connection to the Mercedes-Benz brand Thats why we live the brands most important promise &ldquo The best or nothing&rdquo The functionWe offer two different services for our customers in Germany Austria and Switzerland Roadside AssistanceCustomers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year 7 days a week and 24 hours a day Employees answer incoming calls from customers requiring assistance Details are collated and entered into a computerized system In case the problem cant be solved by telephone the employee contacts the nearest dealer who will send out a technician The philosophy is to ensure the customer is mobile again as quickly as possible Do you enjoy working in shifts and being part of a dynamic environment Stop reading and apply directly to become a part of our team Customer ServiceThe Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles All inquiries and complaints are handled by telephone mail fax or e-mail You are responsible for after-sales service issues technical and product topics and general company related inquiries As a Customer Service Representative you are the most important interface between the customer and the Daimler organization You insure that customer concerns and queries are dealt with adequately manage our services to customers and transfer product knowledge Do you enjoy working on a regular dayshift and do you have perfect writing skills Don t be shy and differentiate yourself by convincing us of your way to communicate Requirements- Excellent knowledge of German both written and spoken - Basic level in English (corporate language) and motivation to speak and improve it - Excellent understanding of customer satisfaction - Ability to work in structures to prioritize analyze and coordinate your day to day - Empathy and negotiation skills - Open-minded to a diversity of cultures - Computer literacy - Act as our Brand ambassador We offerWe offer you a job in a multicultural young and informal international working environment with interesting conditions both primary and secondary - Attractive salary based on previous experience - Transportation plan free bike every 3 years free public transport or contribution to fuel costs - Collective health insurance at discounted rates - Pension plan - 200 vacation hours (based on full time employment) - Holiday allowance 8 of annual salary - Competitive performance based salary growth - Result oriented bonuses - Lucrative relocation package If applicable you will also be reimbursed for first arrival housing fee and moving costs Roadside AssistanceWorking in a 24 hour shift pattern with a competitive salary and the possibility t

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