ING is looking for a Competent Customer Journey Expert (Business Analyst) to join the Global Reference Data Management Squad
For the Tribe Global Customer Data Management (GCDM) we are looking for a Customer Journey Expert (CJE) to join our Juggernaut squad.
The Juggernaut squad is responsible for developing and maintaining GRDM short for Global Reference Data Management a central platform to manage reference data within ING.
The purpose of the GCDM Tribe is to empower the ING Digital Platform by providing a single source of truth on the customer and deliver standardized customer lifecycle management processes and capabilities.
The Tribe intensively works together with the TouchPoint Platform that facilitates ING’s new global platform architecture.
GRDM is a SOx critical asset and a prerequisite for reliable data exchange on a global scale.
With GRDM you can store any data in tabular format. Authorised users can maintain the structure and content of these tables, create references between them, and set timeframes for which rows are effective.
GRDM supports both file-based distribution and API-based retrieval of reference data.
In a world where the ING customer expects to be able to access his or her up-to-date data, wherever and whenever, it is the Juggernaut squad’s purpose to establish and maintain a trusted source of record for reference data.
GRDM is growing rapidly and many internal ING teams want to connect. The Customer Journey expert we are looking for should onboard those teams and translate their business needs in standard services that fit in our global solution.
The CJE is therefore responsible for the what side of change, i.e. for analysing, detailing and documenting requirements.
Once the solution is developed, the CJE checks the quality of the deliverables.
The CJE will hierarchically report to the Tribe’s CJE Chapter where the craftmanship and best practises are shared, aligned and further developed.
Functionally the CJE is part of the squad and works in close connection with the product owner on delivering value.
The Juggernaut squad is located in Amsterdam. The CJE that we are looking for will work from Amsterdam. Because of the global scope of GRDM, traveling to other ING locations can be part of the assignment.
Successful remote collaboration skills are key, especially since our Reference Data Operations team is located in Manila.
What you will do :
Facilitate refinement sessions to clarify and size requirements.
Skills / experience / knowledge :
Preferred technical knowledge