Everyone Comfortable in Their Own Shoes
Crocs, Inc. (NASDAQ : CROX) is a world leader in innovative casual footwear for men, women and children with more than $1 billion in annual revenue.
The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-
marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans Get Crocs Inside every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels.
Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world.
Our European head office in Hoofddorp is looking for :
Customer Service Representatives - German speaker
The responsibility of the Customer Service Representative is to ensure that the Wholesale receive a high quality level of service.
The Representative manages order books, provides customers with product and service information and resolves customer problems / claims.
Tasks & Roles
Track and Trace orders.
Investigate irregularities of orders and inform customers as required.
Actively insure that orders flow through the system flawlessly by managing exceptions.
Handle return requests incl. arranging of pick-ups.
Handle of non-inventory credit or invoice requests
Provide product and service information to customers.
Provide information on status of orders to Sales as well as customers.
Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
Log in and update customer information in CRM systems.
Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
Recommend potential services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Escalate issues in a structured way to CS Management or contact departments.
Participate in process improvements.
Support Sales with any information required from the head office.
Excellent customer handling skills
Excellent communication skills written and verbal in German and English.
Solid problem-solving skills with Quality focus
Good interpersonal skills
PC literate & Multitasking
Flexibility to take on additional responsibilities and tasks when required
Is able to work under pressure and meets deadlines
Possess natural curiosity to understand processes, departments & clients
Have a proactive approach in tackling new challenges