Senior Technical Support Specialist Life Sciences EMEAI (m/f/d); (home-office-based)
Beckman Coulter Life Sciences
EN Son, Netherlands
6 dagen geleden

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions.

With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery.

As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The provides highly specialized and qualified technical support to the field service department, conducts customer, application, field service training and coaching activities, installation support and onsite technical support at escalated customer sites.

Frequently interacting with various departments on all support and management levels as well as with customers over a vast geography, the incumbent works independently and self-organized, prioritizes his activities to ensure that key milestones are achieved and develops continuously his skills.

You will be responsible in the product line : Lab Automation and Acoustic Liquid Handling systems.

Responsibilities :

  • Assist field service engineers with troubleshooting the most difficult problems in high pressure situations; Communicates regularly with customers and field service engineers to learn about their business challenges and requirements
  • Conduct formal in house and external field service, distributor and customer trainings.
  • Managing Call Escalations - ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.
  • Internal and external customer satisfaction in all aspects of the job. Increased through put, decreased downtime and regular upgrades.
  • A clear advocate for the customer (internal and external) and a steward for the company, drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a first time fix .

  • Close communication with colleagues, engineering, applications, manufacturing and field when troubleshooting to advance knowledge and verify progress when troubleshooting.
  • Continuous desire and demonstrated ability to advance knowledge on product , is use in the marketplace and it’s position relative to competitive products.
  • Demonstrate ability to utilize proper statistical techniques to review service data to interpret, propose actions and next steps to investigate to root cause develop countermeasures and monitor for timely determination of effectiveness.
  • Requirements :

  • Bachelor’s degree in Engineering or similar field.
  • Several years of experience in a high-tech environment : electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application.
  • Strong deductive reasoning and problem-solving skills.
  • Ability to work independently, make fast decisions and prioritize tasks.
  • Strong interpersonal and communication skills.
  • Excellent English (written and oral), an additional language would be an asset.
  • Highly computer literate (especially in Excel, PowerPoint, and Oracle a plus).
  • Location : anywhere in Germany, France, Italy, Spain, Be-Ne-Lux or UK, ideally near a transport hub.
  • Willingness to travel 50%+ nationally and internationally.
  • We offer you :

    At Danaher, you have the opportunity to advance your career in a way no other company or environment can!

    We’re on a constant quest to make things better for our customers, our company and the world. In your day-to-day work, you are part of it as well, and your professional life makes sense

    Beckman Coulter as Danaher will offer you a qualitative way of working, on an everyday basis.

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.

    As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

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