TE Connectivity's Product Information Teams interact with customers, company sales and / or service representatives to handle a variety of pre-
sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products.
Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities & Qualifications
Deliver extraordinary customer experience on every interaction by evaluating, analyzing and resolving technical inquiries, providing product information, converting competitor product to TE and identifying replacement and mating products for customers’ needs
Ensure a thorough understanding of product needs through proactive communication with the customer that correctly resolves requests on the initial contact
Recommend correct product for customer applications and help with design-in solutions
Grow and nurture customer relationships on every interaction that results in measurable customer value - move inquiry to a sale by discussing purchase point, stock and availability
Offer custom technical solutions that benefit the customer
Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, logistics and others as necessary
Commit to being part of the solution when faced with a challenge
Liaise effectively with various internal business partners like engineering and sales to resolve Customer inquiries and requests
Skills and Abilities
Technical Customer Support experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
Demonstrated consultative experience, ability to influence, resourcefulness
Energized by a desire to help and connect with people
Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively
Technical education + Techniker or related field required
Ability to work in a shift based environment
Team player, critical thinker, self-motivated and proactive positive attitude
Knowledge in Microsoft Office is required
Values : Integrity, Accountability,Teamwork, Innovation
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