UX Researcher I
3 dagen geleden

Job Summary : A UX Researcher I helps teams to understand user behaviours, needs and motivations. She / he works collaboratively with senior researchers and other business teams.

She / he uses observation techniques, interviews, task analysis and other feedback methodologies. She / he ensures our produts are regularly tested with users.

Responsibilities :

Customer (or User) Focus

  • Is familiar with and can use customer frameworks (e.g. Jobs To Be Done, personas).
  • Leverages analytics and other insights to better understand customer needs.
  • Leads research to explore and understand user needs.
  • Makes research driven recommendations to improve the overalll user experience.
  • Keeps up to date on news / incidents and understands what is happening in the market and with competitors.
  • Creative Problem Solving

  • Asks the right questions to explore the problem.
  • Works with designers to iterate and test solutions.
  • Independently identifies different research solutions.
  • Considers the problem from a number of angles.
  • Collaboratively analyses the results of research to recommend solutions.
  • Product Design

  • Under the guidance of seniors, follows a User-Centred research process.
  • Practices and learns research techniques.
  • Creates research documentation and analysis outputs.
  • Runs small-medium research projects.
  • Works with UX Designer to define structure and layout of the product.
  • Works with Visual Designer to define the visual identity of products.
  • Data Driven Analysis & Testing

  • Regularly tests design work with users in partnership with UX Design team.
  • Proactively uses data to establish key metrics for projects.
  • Iterates research methods based on testing and data analysis.
  • Explores data from analytics packages, customer insight or other sources to understand context of research work.
  • Technical Skills

  • Uses relevant tools for research analysis.
  • Understands the nuances of researching in different contexts (remote / in person / unmoderated / moderated).
  • Uses research software (Qualtics, Lookback, Usertesting.com) to intermediate level.
  • Proactively identifies needs for training in technical skills.
  • Competencies : Personal Capability

    Personal Capability

    Practices Self-Development

  • Is curious and keen to learn and develop new ideas, skills and knowledge
  • Acts on feedback to improve him / herself
  • Looks for developmental opportunities in day-to-day work
  • Invests time and energy in self-development (professional qualifications , relevant reading, networking meetings, etc.)
  • Solves Problems and Analyzes Issues

  • Is able to ask effective questions and collect facts from multiple sources in order to solve problems
  • Is able to effectively identify and analyze problems and propose solutions
  • Effectively manages day-to-day issues and problems without intervention
  • Innovates

  • Brainstorms with others to look for different approaches to current process and tasks
  • Looks for opportunities to develop new ideas or thinking within own role
  • Experiments with new ideas as part of role
  • Interpersonal Skills

    Communicates Powerfully and Prolifically

  • Demonstrates effective conversational skills, including active listening and questioning
  • Shares information relevant to own role
  • Participates in team presentations
  • Collaboration and Teamwork

  • Develops co-operative working relationships within the team
  • Considers how own style affects others and tailors interactions accordingly
  • Looks for ways to develop mutually beneficial relationships across teams
  • Builds Relationships

  • Is approachable and friendly
  • Asks for opinions of others
  • Participates in formal and informal gatherings to meet new people and develop new relationships
  • Experience (US Only) and Education

    Suggested Minimum Years of Experience : 2-4 years

    Critical Experiences (Required for entry into this role) : N / A

    Education to Qualify : Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

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