KYC PMO Employee
Noord Holland
3 dagen geleden

Your working environment

The Global KYC organisation is a new organisation within the COO domain. Its purpose is Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.

Bringing all KYC related capabilities into one functionally steered organisation will support the standardisation of related processes, enhanced controls, shared tooling and the optimisation of operations across all of the business lines, helping us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

The Global KYC organisation is a first line of defence department providing the ING business and functions with guidance, standardised solutions in the area of KYC-

related regulations as well as supporting realising operational excellence. In the Global KYC organisation you will be working with many colleagues from different disciplines, geographies and backgrounds.

You will be part of managing and supporting the transformation towards this global organisation and as such contribute significantly to the realisation of the One Agile Way of Working methodology within ING.

The Global KYC Business Management is part of the Global KYC organisation within ING COO. It directly facilitates and delivers business management activities for the Lead Global KYC and the Global KYC organisation as a whole.

The team facilitates an optimal delivery within the central KYC organisation and works in close alignment with the Centre of Expertise, Delivery Tribe, the KYC Services organisations & local KYC activities and stakeholders outside of the Global KYC organisation on performance and improvements.

Business management supports the entire Global KYC organisation on crucial elements such as MI, performance dashboards, service management, financial(s) analysis & overall cost of compliant and secretarial tasks.

As a KYC Senior PMO employee you will be based in Amsterdam on a 40 hours contract, and report hierarchically and functionally to the Global KYC Business Management Lead.

The KYC Senior PMO is a function in the KYC Business Management team and is co-responsible for coordinating the implementation of regulatory change into the Global KYC organisation, including portfolio management.

As an KYC Senior PMO :

  • You coordinate the implementation of regulatory change into the Global KYC organisation across the different teams and business lines (including portfolio management).
  • You connect to the Local Retail or Global WB Expertise teams to ensure collection and consolidation of all relevant input for KYC portfolio management.
  • You act as a Transformation Office for the Global KYC organisation.
  • You contribute to the ING One Agile Way of Working and safeguard the Orange Code
  • You ensure compliance with ING’s policies and standards.
  • Supporting the Quarterly Business Reviews (QBR) process.
  • You stimulate cross-border interaction and alignment between people, expertise teams, squads, chapters, Front-Office organisations, and Service organisations both in central and local business lines.
  • You give and ask for constructive feedback.
  • We are looking for a new colleague with the following knowledge, expertise and skills :

  • Minimum 3 years of relevant work experience in change and project management.
  • Academic level.
  • Proactive, Can-Do, No Surprises and Positive mind-set. Overall you have a healthy work ethic and a willingness to collaborate.
  • Ability to facilitate decision-making to drive complex design issues to a conclusion.
  • Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests.
  • Ability to work successfully in multiple countries and make sure these different cultures will work together as one team;
  • taking into account different habits, beliefs, languages and time-zones, etc.

  • Ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs, cultures and situations.
  • Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
  • Ability to get people on board’ and ensure necessary buy-in from stakeholders.
  • Willing to travel 4 - 8 weeks per year.
  • Fluency in English.
  • For more information please contact Malgorzata Mosakowska (malgorzata.mosakowska

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