Technical Specialist Warranty Claim Assessment - Polish
people-s-place GmbH
6 dagen geleden

and responsibilities

  • Checking complex and high-value warranty and goodwill claims if they meet the current regulations
  • Makeing fair and independent decisions
  • Avoiding unjustified warranty and goodwill costs
  • Approving or reject warranty and goodwill claims
  • Providing transparent reasons for decisions via chat to the Retailer
  • Communicating, when necessary, with different countries to align decisions
  • Communicating, when necessary, with the Technical Department to gain clarification of engineering details
  • Operating master data corrections
  • Operating chargebacks concerning audit results
  • Working hours : This is a full-time position (40h / week) from Monday to Friday in dayshifts.

    Your profile

  • Ideally a completed education as an industrial engineer or something comparable
  • Excellent communication skills (B2B) related to markets and retail
  • Excellent language skills in Polish and English, both verbal and in writing
  • Good knowlegde on automotive English and German
  • Educational background in Mechanics
  • Service oriented thinking
  • Good knowledge of workshop processes
  • Good knowledge concerning warranty and goodwill processes
  • Good knowledge of MS-Office
  • Interpersonal skills and team-minded thinking
  • Stress resistence
  • Improvement skills
  • Benefits

    Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.

  • Generous relocation package which is worth 4000 € in services including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan : free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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