Customer Service Representative CS Spanish
Mercedes Benz
Maastricht, NL
2 dagen geleden

Company Information

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales.

In our offices in Maastricht, in the south of The Netherlands, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

Mercedes-Benz is well recognized as an industry leader in high quality products, pushing the meaning of automobile excellence to new boundaries.

You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret?

We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception.

For the last 20 years our aim has been to provide the best quality customer service in Europe. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

That is why we are always looking for bright new sparks to join us. If that could be you, read on!

Function Description

The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.

All enquiries and complaints are handled by telephone, mail, fax or e-mail.

The Spanish Customer Service department is responsible for after-sales service issues, technical and product topics and general company related inquiries for Spain.

As a Customer Service Representative you are the most important interface between customers from Spain and the Daimler organization.

You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Multi-tasking is not a problem and you are a team player.

Job Requirements

  • Working experience in call center environment / customer care is a must
  • Higher vocational education
  • Native Spanish speaker
  • Good knowledge of English (company language)
  • Excellent grammar and verbal skills in native language
  • Advanced negotiation skills
  • Knowledge of Spanish culture adding cultural and qualitative value to service
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volume
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