Product Area Lead Mortgages NL - Inlife Management
ING Group
Amsterdam, NL
4 dagen geleden

Product Area Lead Mortgages NL In Life Management (Beheer)


Mortgages in the Netherlands are a crucial product for ING as a whole and render the lion’s share of ING’s profit before tax for both Market Leaders as well as Group.

We operate in a highly competitive market, which means that the way we serve our customers is crucial for our position, next to being competitive in our pricing.

In the Netherlands, approximately 65% of our mortgages are sold by independent intermediaries, which makes it even more important to offer top notch processes to set ING apart from our competitors.

Besides this commercial challenge ING faces an increase in regulation, laws, policies and regulatory supervision. To combine both challenges in making Mortgages NL into a success, trade- offs need to be made on a daily basis while moving in the right direction.

Therefore the Tribe Mortgages Service NL is organizing itself into two areas, Origination for new mortgages and In Life Management for existing mortgages.

Both areas have about 15 squads and are in in close co-operation with CLT Hyping where operations and customer contact takes place.

Currently, we are looking for a candidate for the Area Lead Mortgages In Life Management position.

Your role & work environment

Reporting to the Tribe Lead Mortgages NL, the PAL position is a senior management position and high energy job which demands your A-game every day.

Together with the Tribe Lead, you will define a winning strategy for your area in line with the Tribe’s objectives and in alignment with other stakeholders in the chain.

Working out of Amsterdam you will steer the execution by your squads led by your product owners, although hierarchically they do not report to you.

To create as much drive as we can towards our joint goals, you form a triangle with the IT Area Lead and Super Circle Lead for execution and prioritization in your area.

The same you do on the other side with the Chapter Leads of your squad members and the Agile Coaches but in this case focused on area performance, skills and, competencies needed.

You will proactively anticipate dependencies and collaboration across the entire organization and with the parties that need to contribute to a specific implementation of your business area.

Last but not least you are part of the broader leadership team of the tribe, a close team of which members support each other and push each other to a higher level, which is exactly the spirit that we want to radiate each and every day to our tribe members.

Your key responsibilities

  • Strategy definition at area level
  • Driving impact with your squads
  • Value-based prioritization
  • Making sure that the tribe is at par or above regarding Risk and Compliance
  • Digital business process redesign and improvement
  • Role modeling in the light of ING’s Orange Code and Customer Promise as a member of the broader leadership team
  • We are looking for :

    A team player with a strong drive for impact displaying the following behaviors :

  • Growth mentality and ability to inspire
  • Ability to display style flexibility and adapt the plan, approach and behavior to the different needs and situations
  • Strong organizational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an organization
  • Ability to take responsibility, steer strategy and realizations based on facts and data; managerial courage to question and make decisions
  • Focus on delivery through collaboration, theability to bring people together to work towards the same purpose
  • Ability to empower teams to act autonomously, think out of the box and hold them accountable
  • Ability to simplify complexity and drive operational excellence
  • Ability to support yourself and other team members in the development
  • Strong resilience; ability to navigate through ambiguity
  • Requirements :

  • Proven track record in organizational transformation management
  • Proven track record in business process redesign and digitization
  • Cheerful personality
  • Sound experience in building and executing strategic roadmaps
  • Master’s degree (pre) or Bachelor’s degree with a strong track record and relevant experience
  • Affinity with mortgages or loans is a plus but not crucial
  • Good command of Dutch
  • What do we offer?

  • A challenging senior management position with a high level of autonomy
  • Opportunity to make an impact
  • Personal growth
  • Good fun
  • Job scale 13 with emoluments
  • Interested?

  • Click on Apply. Please attach your updated resume and motivation (both in English).n your motivation, please provide an answer to the following two questions :
  • What specifically makes you THE candidate for the job based on your skills and character?

    What attracts you to this position? (max. 300 words)

    We are looking forward to receive your application!

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