Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations
Proactively seeks customer feedback via phone and periodically in person to review satisfaction level, identify bottlenecks, and propose internal solutions to improve customer experience
Responsible for creation of cases in the CRM tool to communicate necessary changes to existing orders in SAP, and partnering with Customer Operations counterparts to ensure execution
Responsible for logging all customer interactions in CRM tools, ensuring that appropriate ownership and escalation processes are followed.
Proactively escalates to BP& Team Lead or Process & Governance counterparts process bottlenecks that negatively impact the customer experience, and suggest possible improvements or routines that can reduce the customer effort
Adheres to proper communication flows and processes, utilizing the CRM tool, when sharing internal business information (i.
e.. Order, supply, delivery, information)
Required Skills / Experience :
Previous experience working in teams
Ability to work in a fast-paced environment, and handle multiple tasks simultaneously
Works with a sense of urgency and ensures data accuracy
Experience working in Salesforce.com & SAP
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Language required : Native French & business level English
Desired Skills / Experience :
Master degree preferred
Advanced Excel skills and experience performing analysis in Excel
Previous agricultural business knowledge
Familiarity with the OTC processesBayer successfully completed the acquisition of Monsanto in June 2018, bringing together Monsanto’s leadership in seeds and plant traits with Bayer’s leadership in chemical and biological crop protection.
By joining forces, we will create even more extensive career opportunities for talent around the world. We’re a global team working to shape agriculture through breakthrough innovation that will benefit farmers, consumers, and our planet.
While we are now Bayer, we will continue to hire using separate career sites until we can integrate our career platforms.
We invite you to explore the career opportunities available at the combined company by visiting .
Customer Operations & Support