Job Title : Sales Operations Analyst I
Location : Eindhoven, NL
The Mission & The Position
The Sales Operations Analyst I is a member of the Sales Service and Operations Center which is responsible for supporting Sales and Service Operation Processes in the Material and Structural Analysis Division.
The Sales Operations Analyst I is somebody who gets things done, is customer focused and can build and understand connections between Sales, Service and Operations.
In this role, the Sales Operations Analyst I will manage and coordinate orders independently by providing effective support to the Sales Teams, Service Teams, Business Partners and other stakeholders for the EMEA region.
This position has a strong focus on customer satisfaction, managing orders, coordinating deliveries, securing revenue and continuous optimization.
The ideal candidate will :
Drive the Quote to Cash workstream to ensure orders are booked, coordinated and executed to ensure Revenue recognition.
Work independently under stressful situations
Drive collaboration and work well in team environment
Work in a dynamic environment and on various orders at the same time
Specific deliverables associated with this opportunity include :
Have knowledge of Trade Compliance Regulations, Incoterms, Bank Guarantee, Letter of Credit, Terms and Conditions.
Highlight opportunities and drive the improvement of customer and stakeholder satisfaction and process efficiencies.
Represent the team in Global improvement initiatives and drive improvements of processes (Support documentation and participate in PPI processes).
Own and Contribute to training of new employees with on the job training and organize refreshment training for existing employees within the area of SalesOPS.
Requirements & competencies
Requires a bachelor's degree and minimum 3 years of relevant experience (or an equivalent combination of experience and education) in a similar sales and service environment.
Solid experience in working with ERP & CRM applications
Fluent in English and preferably an additional language and excellent verbal and written communication skills
Proven success in managing orders, from customer order to delivery and invoicing
Master skills in generating customer satisfaction, both for internal as external customers and stakeholders
Critical soft skills include the ability to meet deadlines, the ability to multi-task and remain composed under pressure, professionalism, problem solving, attention to detail.