Application Manager Omni Channel
6 dagen geleden

Have you worked previously in Omni Channel support / as Support Engineer, or a bit more "Dutchie" as Functioneel beheerder / Applicatiebeheerder and are you ready to make an impact in our Omni Channel department?

Are you not afraid to take charge in the most important application processes? Are you the type of person that gets things done and keeps his or her head calm?

Then definitely keep on reading this vacancy!

  • As an Application Manager (m / f) you will be responsible for the functional aspects of multiple systems, like our omnichannel platforms;
  • Website, App, Instore applications and business support workflow systems.

    You'll solve day-to-day issues and communicate those to stakeholders as if it's your second nature. You'll monitor the performance and daily system within the Omnichannel department.

    You will be the first point of contact for internal stakeholders, customer service and external parties. You actively think about the optimal workability and reliability of the systems.

    You will identify the root cause of issues, often in collaboration with development teams, verify and test bugs, bug fixes and provide solutions.

    You obviously do not lose sight of the existing work processes and organizational requirements.

    You enjoy the interaction with colleagues, development and commercial teams, problem solving, and looking for ways to make our processes better.

    Your main areas of work include :

  • Monitor the daily system & application processes you are responsible for : from identifying possible bottlenecks to ensuring a fast and optimal solution.
  • Picking up requests, questions, malfunctions and bugs to resolve them as quickly as possible and analyze them, translate them into change requests and report them to the various parties.
  • Having a strong working relationship with internal & external stakeholders to ensure optimal technical support and proper delivery.
  • Monitor performance of our omni-channel services and initiate both front - & backend improvements based on issues and customer feedback.
  • Coordinate technical planning for campaigns in close collaboration with all stakeholders within the ecommerce department.

    Sometimes it's easier to keep it short and sweet. If you live by that philosophy, you are likely to be the person we are looking for.

    Ideally to fulfill this vacancy, you know your way in Salesforce Commerce Cloud, Jira, Confluence and Google Analytics. What do you need?

  • You have a strong passion for e-commerce and retail, where you preferably gained at least 1-2 years of work experience.
  • Determination, you are a creative problem solver who is willing to tackle any challenge thrown your way.
  • The desire to take responsibility and to help customers.
  • Communication and organization skills, and affinity with software.
  • Excellent command of English
  • Good technical troubleshooting and problem resolutions skills.
  • We are a place for people who have a passion for creating great products and world-class service to our end-consumer and colleagues : a place for people to grow, to be future stars, and who want the opportunity to develop both themselves and their teams.

    Do you want to join our growing Hunkemöller headquarters team? Please click on 'apply now' to send your motivation + resume (in English).

    Please note that as the internationally successful company we are, the whole application process will be in English.

    If you have any questions, please contact our HR department, Tel-Nr. (0031)35-646 5118.

    For this role, we're not looking to work with external agencies.

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