As a Service Delivery Manager (gn), you will be the dedicated technical contact for one or more customers in the area of multi-vendor premium support.
Your area of responsibility includes the holistic management of the support contracts of our customers.
You support the customers in your area of responsibility, initiate regular service meetings and be the contact person for the ticket handling process.
You optimize services with a view to our customers' processes and identify cross- and upselling potential.
You are responsible for quality assurance, escalation management and the provision of technical resources in your projects.
Through close cooperation with the central contact person (Customer Support Manager) of our customers, you ensure that support meets individual requirements.
You are welcome to do on-call service outside of normal working hours. But this is not a compulsion This is then paid separately.
What we need to see from you
You have a degree or comparable education, ideally in a technical environment.
You have several years of professional experience as a Service Delivery Manager or Technical Account Manager in an IT environment.
You have a broad technical understanding in the IT environment as well as experience in ITIL and project management.
Strong communication skills and the ability to confidently apply yourself to customers up to C-level.
You have a very strong customer, service and team orientation as well as strong communication and implementation skills.
Willingness to travel within the scope of customer projects.
Fluent French, English and ideally also German complete your profile.
What we can offer
A career with a future-proof company with a unique corporate culture.
A top employee rating on kununu!
We offer you the opportunity to work in home office. But we don't have a dress code in the office either and you can wear whatever you feel comfortable in.
A variety of training and development opportunities that are geared to your interests and needs.
A top company car!
We trust you! Our working hours are flexible and not tracked.
A good work-life balance and the possibility of a sabbatical.
An open communication culture as well as a variety of opportunities to actively participate and take on responsibility.
A modern and fair remuneration model that is based on your qualifications, your responsibilities and your success.
With our employee share program, you can also participate financially in our continued success.
Legendary joint events.
Top technical equipment for your new job!
SoftwareONE is an employer who stands for equality.
With "employee satisfaction" as one of our core values, we are passionate about diversity and commit ourselves to creating an inclusive work environment for every colleague.
Ultimately, we want all our employees to experience the peak of their careers at SoftwareONE.
Then apply with your CV and a few clicks via our online form! A cover letter is not necessary.