Your main responsibilities are :
Undertake and oversee check-ins, check-outs, and other guest related services.
Proper processing and controlling of payments.
Prepare arrivals next day with back up
Preparation of various projects, such as internal training, coaching, etc.
Successfully handle complaints and concerns of guests
Participate and motivate the team to achieve departmental goals and objectives
Run the night audit independently. (Together with a receptionist)
Actively share ideas for improving the efficiency and procedures of the department
Demonstrate a working knowledge of services and facilities of the hotel
Arrange special services requested by the guest
Offer professional, attentive and friendly service to our guests and colleagues alike
Anticipate our guests' needs and to take action to enhance guest satisfaction
Be able to demonstrate knowledge of our security and health & safety procedures
Maintain a clean and tidy lobby and workspace.
Prepare and conduct bi-yearly evaluations with assigned staff in cooperation with the Front Office Manager
Act as a mentor and coach to assigned interns.
Perform housekeeping duties in case of requests
Adequate educational background, preferably at a hotel school
Work experience in the industry as a (Night) Receptionist for a minimum of 3 years, experience as Shift Leader is an advantage
Hospitable, punctual, enthusiastic, flexible, stress resistant and representative
Ability to motivate, inspire and coach a team
Strong communication skills
Sufficient knowledge of the Dutch and English language is mandatory, a third language is a preference
Possess leadership skills and stress resistance
Proactive attitude with sense of responsibility
Working knowledge of Word and Excel, knowledge of PMS system Opera is an advantage
We are a member of Koninklijke Horeca Nederland and operate according to the Dutch labor agreement.
Mövenpick Hotels & Resorts offers :
Excellent international career development and training possibilities.
Night- and Sunday allowance
Staff uniforms and laundry service
Discounts on Rooms and Food & Beverage within Mövenpick Hotels & Resorts
Tax advantages on bikes and laptops
Employee recognition Program
Various staff events
Please note that if you are not a citizen from a European Union state and you do not have a work permit for the Netherlands you cannot apply for this position.
For this position, it is required to understand and speak the Dutch language. Please have a look at the Dutch vacancy for further information about this position.