Front Office Night Shift Leader
Movenpick Hotels & Resorts
17 dagen geleden

Key responsibilities

Your main responsibilities are :

  • Undertake and oversee check-ins, check-outs, and other guest related services.
  • Proper processing and controlling of payments.
  • Prepare arrivals next day with back up
  • Preparation of various projects, such as internal training, coaching, etc.
  • Successfully handle complaints and concerns of guests
  • Participate and motivate the team to achieve departmental goals and objectives
  • Run the night audit independently. (Together with a receptionist)
  • Actively share ideas for improving the efficiency and procedures of the department
  • Demonstrate a working knowledge of services and facilities of the hotel
  • Arrange special services requested by the guest
  • Offer professional, attentive and friendly service to our guests and colleagues alike
  • Anticipate our guests' needs and to take action to enhance guest satisfaction
  • Be able to demonstrate knowledge of our security and health & safety procedures
  • Maintain a clean and tidy lobby and workspace.
  • Prepare and conduct bi-yearly evaluations with assigned staff in cooperation with the Front Office Manager
  • Act as a mentor and coach to assigned interns.
  • Perform housekeeping duties in case of requests
  • Key requirements

  • Adequate educational background, preferably at a hotel school
  • Work experience in the industry as a (Night) Receptionist for a minimum of 3 years, experience as Shift Leader is an advantage
  • Hospitable, punctual, enthusiastic, flexible, stress resistant and representative
  • Ability to motivate, inspire and coach a team
  • Strong communication skills
  • Sufficient knowledge of the Dutch and English language is mandatory, a third language is a preference
  • Possess leadership skills and stress resistance
  • Proactive attitude with sense of responsibility
  • Working knowledge of Word and Excel, knowledge of PMS system Opera is an advantage
  • We are a member of Koninklijke Horeca Nederland and operate according to the Dutch labor agreement.

    Mövenpick Hotels & Resorts offers :

  • Pension fund
  • Excellent international career development and training possibilities.
  • Travel allowance
  • Night- and Sunday allowance
  • Staff uniforms and laundry service
  • Staff meals
  • Discounts on Rooms and Food & Beverage within Mövenpick Hotels & Resorts
  • Vitality program
  • Tax advantages on bikes and laptops
  • Employee recognition Program
  • Various staff events
  • Please note that if you are not a citizen from a European Union state and you do not have a work permit for the Netherlands you cannot apply for this position.

    For this position, it is required to understand and speak the Dutch language. Please have a look at the Dutch vacancy for further information about this position.

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